Technical Service Specialist

ABB Schweiz AG; Westerville (OH); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Service Specialist to ensure effective delivery of service portfolios while adhering to safety guidelines. This role involves providing technical support, solving complex problems, and identifying new business opportunities. You will work closely with customers and sales teams to meet their needs and contribute to service growth. Join a forward-thinking company that values diversity and innovation, and be part of a team that is committed to delivering sustainable solutions in energy distribution. This position offers the chance to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of experience in Technical Support focusing on Critical Power Systems.
• Bachelor's degree in relevant engineering or IT field or equivalent experience.

Responsibilities

• Provide technical support and solve problems via remote or on-site service.
• Identify new sales opportunities and communicate proactively with customers.

Skills

Technical Support

Problem Solving

Customer Communication

Sales Opportunity Identification

Education

Bachelor’s degree in Electrical/Electronics Engineering

Bachelor’s degree in Electronics

Bachelor’s degree in Information Technology

Tools

NETA Certification

NICET Certification

CompTIA Certification

Licensed Electrician

Job description

Technical Service Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Support Services Manager

Your role and responsibilities

In this role, you will ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. You will execute technical support, act as a specialist, and solve problems within your expertise. You will communicate proactively with customers and ABB sales teams to understand customer needs and leverage business opportunities for service growth. The work model for this role is: #LI - Remote. Main stakeholders include internal and external customers. Your main responsibilities include:

1. Providing technical support and solving problems in your expertise area via remote or on-site service across Service categories.
2. Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings responding to customer requirements cost-effectively.
3. Providing technical consulting on Service solutions to management and customers.
4. Identifying new sales opportunities and communicating proactively with customers and sales teams to ensure customer needs are met and business opportunities are utilized for service growth.

Qualifications for the role

• Bachelor’s degree in Electrical/Electronics Engineering, Electronics, Information Technology, or related field, or equivalent work experience.
• 5+ years of experience in Technical Support or a related role, focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
• Preferred certifications include NETA, NICET, and CompTIA. Licensed Electrician is preferred.
• Candidates must already have work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners, delivering advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, safety devices, and energy-efficient UPS solutions. We also offer the ABB Ability Energy Manager platform to help organizations save energy and reduce CO2 emissions. We value diversity and encourage you to apply and learn more about our solutions at www.abb.com. #MyABBStory We look forward to your application. For more information about ABB, visit our website.

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity. All qualified applicants will receive consideration regardless of race, creed, color, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veteran status. For more about your EEO rights, visit https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf and https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf. Applicants may request to review the Affirmative Action Plan at ABB facilities by contacting an HR representative. Reasonable accommodations are available for protected veterans and individuals with disabilities. Contact [e-mail] or call 1-888-694-7762. Resumes and applications are accepted through our career site, not via email or phone. myBenefitsABB.com