Technical Service Specialist

ABB Inc.; New York (CA, NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Technical Service Specialist to deliver effective service solutions and technical support in the Electrification Smart Power division. The role involves problem-solving, customer communication, and identifying service growth opportunities. Candidates should possess a relevant degree and significant experience in technical support, particularly in Critical Power Systems.

Qualifications

• 5+ years of experience in Technical Support focusing on Critical Power Systems.
• NETA, NICET, and CompTIA Certifications preferred.

Responsibilities

• Provide technical support and solve problems in expertise area.
• Identify new sales opportunities and communicate with customers.

Skills

Technical Support

Problem Solving

Communication

Education

Bachelor's degree in Electrical/Electronics Engineering

Bachelor's degree in Information Technology

Job description

Technical Service Specialist

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—along with a focus on diversity, inclusion, and equal opportunities, are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Support and Reporting

This position reports to the Support Services Manager.

Your Role and Responsibilities

In this role, you will ensure the Service portfolio is delivered effectively according to ABB standards and safety guidelines to satisfy customers. Daily, you will execute technical support, act as a specialist, and solve problems within your expertise. You will also communicate proactively with customers and ABB sales teams to understand customer needs and leverage business opportunities for service growth.

The work model for this role is: #LI - Remote. This position contributes to the Electrification Smart Power division in NY, serving both internal and external customers.

You will be mainly accountable for:

1. Providing technical support and solving problems in your expertise area via remote or on-site service across Service categories.
2. Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings that respond to customer requirements cost-effectively.
3. Providing technical consulting on Service solutions to management and customers.
4. Identifying new sales opportunities and proactively communicating with customers and ABB sales teams to ensure customer needs are understood and business opportunities are utilized for service growth.

Qualifications for the Role

• Bachelor's degree in Electrical/Electronics Engineering, Electronics, Information Technology, or related field, or equivalent work experience.
• 5+ years of experience in Technical Support or a related role, focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
• NETA Certification preferred.
• NICET Certification preferred.
• CompTIA Certification preferred.
• Licensed Electrician preferred.
• Must have work authorization to work for ABB in the US.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes circuit breakers, low-voltage systems, motor starters, safety devices, and energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and encourage applicants from all backgrounds. Apply today and learn more at www.abb.com. #MyABBStory

We look forward to your application. For more about ABB, visit www.abb.com.

Equal Opportunity Employment

ABB is an EEO and Affirmative Action employer promoting diversity. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family leave, or veteran status. For more information, visit the EEOC and DOL links provided.

Applicants may review our Affirmative Action Plan by contacting an ABB HR Representative. Protected veterans and individuals with disabilities may request accommodations by calling 1-888-694-7762 or emailing [e-mail]. Resumes and applications are not accepted via these channels.