Technical Service Representative

Berry Global Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Amcor Flexibles North America Inc. is seeking a Technical Service Representative III to deliver expert technical support to customers, focusing on packaging equipment operations and quality improvements.

The role includes on-site service, audits, and collaborative problem-solving with clients in the Boston region and surrounding markets. The ideal candidate will have hands-on experience with packaging machinery, strong troubleshooting skills, and the ability to travel as required to customer

Qualifications

• Experience with technical service or field service for packaging equipment.
• Strong analytical, problem-solving and communication skills.
• Willingness to travel and work on-site with customers.

Responsibilities

• Provide efficient and timely technical assistance to customers on packaging equipment operations.
• Service customer equipment and maintain optimum performance of equipment and materials.
• Perform and complete package/shrink bag and machine audits; identify issues and recommend fixes.

Skills

Technical support

Customer service

Packaging equipment knowledge

Audits & inspections

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

Employer: Amcor Flexibles North America Inc.

Job Location: This position reports to company headquarters in Oshkosh, Wisconsin. Must reside and telecommute within 50 miles of Boston. Position involves 60% on-call travel to customer sites within a 50-mile radius of Boston, as well as 20% travel in the Northeastern US further than 50 miles from Boston (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), and 20% telecommuting.

Title: Technical Service Representative III

Duties: Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement. Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials. Perform and complete package/shrink bag and machine audits on packaging machines. Identify machinery and packaging film/shrink bag problems and ensure that they are properly