Technical Service Representative

Amcor; Appleton; On-site; CAD 162,000 - 219,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Wellbeing program

Retirement plan

Job summary

Amcor Flexibles North America Inc. seeks a Technical Service Representative III to deliver timely support for customers’ packaging equipment operations and performance improvements. You will service and audit equipment, assist in start-up, and train customers and colleagues on Amcor film and packaging systems.

The role involves significant travel, telecommuting within 50 miles of Boston and collaboration with cross-functional teams to ensure product performance and customer satisfaction.

Qualifications

• Bachelor’s degree in Packaging or an Engineering field related to packaging and 5+ years in engineering/technical service in food packaging.
• Experience with packaging machinery and films, including VFFS, HFFS, rotary and labeling machines.
• Strong collaborative work with Process Engineering, Quality, Production, Maintenance and Product Development teams.

Responsibilities

• Provide technical assistance to customers on packaging equipment operations and performance.
• Service and audit packaging machines and materials to maintain optimum performance.
• Assist in installation/start-up and training on Amcor equipment and materials.

Skills

Technical service

Packaging industry

Travel readiness

Customer support

Education

Bachelor’s degree in Packaging or Engineering

Tools

Packaging equipment

Film extrusion

Vacuum packaging

HFFS/VFFS equipment

Job description

• Beverage Shrink Packers
• Vacuum packaging
• Bag Making

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value our trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

Employer: Amcor Flexibles North America Inc.

Job Location: This position reports to company headquarters in Oshkosh, Wisconsin. Must reside and telecommute within 50 miles of Boston. Position involves 60% on-call travel to customer sites within a 50-mile radius of Boston, as well as 20% travel in the Northeastern US further than 50 miles from Boston (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), and 20% telecommuting.

Title: Technical Service Representative III

Duties: Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement. Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials. Perform and complete package/shrink bag and machine audits on packaging machines. Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives. Participate in field trials of new packaging materials. Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers. Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer.

Travel: Position requires 80% domestic travel to customer sites. 60% of travel will be within a 50-mile radius of Boston, MA. 20% of travel will be to customer sites outside the 50-mile radius from Boston, primarily in the Northeastern US (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), with the potential for 1-2% international travel to customer sites in eastern Canada.

Requirements: Bachelor’s degree in a technical field such as Packaging or an Engineering field related to packaging (e.g., Chemical, Mechanical, Industrial or Electrical Engineering) and 5 years of progressively responsible experience in an occupation related to engineering or technical service in the food packaging industry. Experience must include the following:

• 5 years of experience in engineering or technical service related to food packaging materials and machinery


• 5 years of experience servicing packaging equipment, including at least 7 of the following:


• Liquid VFFS equipment


• VFFS for dry goods


• HFFS packaging machines (Forming/Nonforming)


• Rotary packaging equipment


• Labeling Machines


• Beverage Shrink Packers


• Sachet Machines


• Bakery equipment


• Vacuum packaging


• 5 years of experience in solving technical issues with film and bag production with each of the following technologies:


• Blown film


• Bag Making


• Pouch Making


• Winding/Rewinding


• 5 years of experience applying knowledge of film construction and formulation (i.e., Monolayer film vs Coextrusion vs Laminate, Extrusion Lamination vs Solvent or Adhesive Lamination, PE, Polyester, Nylon, PS) to resolve technical and material performance issues in a packaging manufacturing environment.


• 5 years of experience partnering with Process Engineering, Quality, Production, Maintenance, and Product Development teams to ensure product performance in a film manufacturing/development environment

Salary offered: $135,325 per year

Applicants must be U.S. workers (includes U.S. citizens, permanent residents, foreign nationals granted temporary residence under one of the 1986 legalization programs, refugees, and asylees).

Our Expectations

We Expect Our People To Be Guided By The Amcor Way And Demonstrate Our Values Every Day To Enable The Business To Win. We Are Winning When

• Our people are engaged and developing as part of a high-performing Amcor team


• Our customers grow and prosper from Amcor’s quality, service, and innovation


• Our investors benefit from Amcor’s consistent growth and superior returns


• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Compensation

The starting salary for this position is expected to be between $0 to $0; however, base pay offered may vary within the full salary range $0 to $0 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor’s Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits. The salary range provided reflects the anticipated base pay for this role at the time of this posting. This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, Washington DC, as well as remote roles that may be performed in these locations. Compensation for roles performed outside of these jurisdictions may vary. The Company reserves the right to modify this range at any time.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans


• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees


• Company-paid holidays starting at 8 days per year and may vary by location


• Wellbeing program & Employee Assistance Program


• Health Savings Account/Flexible Spending Account


• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits


• Paid Parental Leave


• Retirement Savings Plan with company match


• Tuition Reimbursement (dependent upon approval)


• Discretionary annual bonus program (initial eligibility dependent upon hire date)