Technical Service Representative

Amcor Flexibles, LLC; Massachusetts; Hybrid; USD 115,000 - 156,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off (PTO)

Company-paid holidays

Retirement Savings Plan

Job summary

Amcor Flexibles North America Inc. is seeking a Technical Service Representative III to provide technical support for packaging equipment and film products.

The role involves extensive travel, including 60% within a 50-mile radius of Boston and 20% to other Northeastern US sites, with 1–2% potential international travel to eastern Canada. You will train customers, perform audits, assist with installation and start-up, and collaborate with Process Engineering, Quality and Production teams to

Qualifications

• Bachelor's degree in a technical field and 5 years of related engineering/technical service experience.
• Experience with packaging materials and machinery in the food packaging industry.
• Strong ability to service packaging equipment and train customers.

Responsibilities

• Provide efficient technical assistance to customers and improve packaging performance.
• Service customer equipment to maintain optimum performance and perform audits.
• Assist in installation, start-up and training of customers and Amcor reps.

Skills

Technical service

Packaging engineering

Field service

Customer training

Education

Bachelor's degree in Packaging or Engineering related to packaging

Tools

VFFS machinery

HFFS machinery

Labeling Machines

Rotary packaging equipment

Job description

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visitwww.amcor.comILinkedInIGlassdoorIFacebook IYouTube

Job Description

Employer: Amcor Flexibles North America Inc.

Job Location: This position reports to company headquarters in Oshkosh, Wisconsin. Must reside and telecommute within 50 miles of Boston. Position involves 60% on-call travel to customer sites within a 50-mile radius of Boston, as well as 20% travel in the Northeastern US further than 50 miles from Boston (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), and 20% telecommuting.

Technical Service Representative III

Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement. Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials. Perform and complete package/shrink bag and machine audits on packaging machines. Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives. Participate in field trials of new packaging materials. Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers. Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer.

Position requires 80% domestic travel to customer sites. 60% of travel will be within a 50-mile radius of Boston, MA. 20% of travel will be to customer sites outside the 50-mile radius from Boston, primarily in the Northeastern US (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), with the potential for 1-2% international travel to customer sites in eastern Canada.

Requirements: Bachelor's degree in a technical field such as Packaging or an Engineering field related to packaging (e.g., Chemical, Mechanical, Industrial or Electrical Engineering) and 5 years of progressively responsible experience in an occupation related to engineering or technical service in the food packaging industry. Experience must include the following:

• 5 years of experience in engineering or technical service related to food packaging materials and machinery
• 5 years of experience servicing packaging equipment, including at least 7 of the following:
• Liquid VFFS equipment
• VFFS for dry goods
• HFFS packaging machines (Forming/Nonforming)
• Rotary packaging equipment
• Labeling Machines
• Beverage Shrink Packers
• Sachet Machines
• Bakery equipment
• Vacuum packaging
• 5 years of experience in solving technical issues with film and bag production with each of the following technologies:
• Blown film
• Bag Making
• Pouch Making
• Winding/Rewinding
• 5 years of experience applying knowledge of film construction and formulation (i.e., Monolayer film vs Coex trusion vs Laminate, Extrusion Lamination vs Solvent or Adhesive Lamination, PE, Polyester, Nylon, PS) to resolve technical and material performance issues in a packaging manufacturing environment.
• 5 years of experience partnering with Process Engineering, Quality, Production, Maintenance, and Product Development teams to ensure product performance in a film manufacturing/development environment.

Salary offered: $135,325 per year

Applicants must be U.S. workers (includes U.S. citizens, permanent residents, foreign nationals granted temporary residence under one of the 1986 legalization programs, refugees, and asylees).

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Compensation

The starting salary for this position is expected to be between $0 to $0; however, base pay offered may vary within the full salary range $0 to $0 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor's Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits.The salary range provided reflects the anticipated base pay for this role at the time of this posting. This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, Washington DC, as well as remote roles that may be performed in these locations. Compensation for roles performed outside of these jurisdictions may vary. The Company reserves the right to modify this range at any time.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)