Advanced Service Technician

Signode; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Signode is seeking an experienced Advanced Service Technician to provide high-level technical support for commissioning, troubleshooting, upgrades, and servicing of equipment at customer sites and remotely. You will lead on-site installations and diagnose complex issues while delivering training to field teams and maintaining thorough service records.

This role requires up to 70% travel, strong knowledge of electrical, PLC, hydraulic and mechanical systems, and a commitment to safety and

Qualifications

• Associate degree or equivalent technical training.
• 5+ years' experience with industrial equipment (Signode or similar preferred).
• Strong troubleshooting and problem-solving skills.
• Knowledge of electrical, PLC, hydraulic, and mechanical systems.
• Proficient in English and MS Office.
• Team-oriented, reliable, and safety-focused.

Responsibilities

• Lead/support installation, commissioning, and upgrades of equipment on-site.
• Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and PLC issues.
• Provide technical guidance and training to field technicians and customers.
• Deliver remote support via phone/email to ensure fast issue resolution.
• Maintain accurate service reports, documentation, and system records.
• Collaborate with engineering and cross-functional teams for continuous improvement.
• Ensure compliance with all safety standards and procedures.

Skills

Troubleshooting

Electrical systems

PLC knowledge

Mechanical systems

MS Office

English language

Education

Associate degree

Tools

MS Office

Job description

We are seeking an experienced Advanced Service Technician to deliver high-level technical support for commissioning, troubleshooting, upgrades, and servicing of equipment at customer sites and remotely. This role serves as a key resource for field teams and customers, ensuring safe, efficient, and high-quality service delivery.

Key Responsibilities

• Lead/support installation, commissioning, and upgrades of equipment on-site

• Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and PLC issues

• Provide technical guidance and training to field technicians and customers

• Deliver remote support via phone/email to ensure fast issue resolution

• Maintain accurate service reports, documentation, and system records

• Collaborate with engineering and cross-functional teams for continuous improvement

• Ensure compliance with all safety standards and procedures

Qualifications

• Associate degree or equivalent technical training

• 5+ years' experience with industrial equipment (Signode or similar preferred)

• Strong troubleshooting and problem-solving skills

• Knowledge of electrical, PLC, hydraulic, and mechanical systems

• Proficient in English and MS Office

• Team-oriented, reliable, and safety-focused

Additional Information

• Up to 70% travel required

• Work across field, customer site, remote, and office environments

Join us to play a critical role in delivering reliable equipment performance and outstanding customer service.