Technical Service Manager - Dairy

Church & Dwight Co.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company seeks a dedicated technical representative to support regional sales in the dairy nutrition sector. This role involves providing technical assistance, managing customer relationships, and delivering impactful training sessions. You will collaborate with marketing and R&D teams to align support activities with business goals. With a focus on growth and collaboration, this position offers the opportunity to make a significant impact in the industry. If you are passionate about dairy nutrition and thrive in a dynamic environment, this role is perfect for you.

Qualifications

• PhD in Dairy Nutrition or DVM with strong dairy nutrition experience required.
• 5+ years in technical support with expertise in dairy cattle production.

Responsibilities

• Provide technical support to sales personnel and manage customer relationships.
• Conduct training and product demonstrations on dairy nutrition.

Skills

Technical Support

Customer Relationship Management

Presentation Skills

Problem Solving

Team Collaboration

Education

PhD in Dairy Nutrition

DVM with Dairy Nutrition Experience

Tools

CNCPS Model-based software

DairyCOMP 305

MS Office

Job description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary

Provide technical support as needed to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with dairy and their network of influencers.

Role Accountabilities and Responsibilities

1. Deliver support aligned to defined sales targets for accelerated growth in the region.
2. Interface with AHAN Marketing, Sales, Product Management and R&D functions to ensure support activities align with respective Functional Group Initiatives.
3. Provide on-farm customer support as coordinated by the sales organization.
4. Field, log and respond appropriately to technical customer inquiries.
5. Provide technical troubleshooting and customer problem solving.
6. Develop and conduct internal & external customer technical training.
7. Develop and conduct product/offering on-farm demonstration trials.
8. Interface with other Technical Services managers to facilitate collaborative idea exchange.
9. Must be able to travel up to about 60%.

Education and Experience

1. PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
2. Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
3. Expertise in Gut Health Management is desirable.
4. Previous product development experience helpful.
5. Proven track record of working in a team-based environment.

Skills and Competencies

1. Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
2. Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.
3. Experienced in use of CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs is required.
4. Proficient in use of DairyCOMP 305 or other dairy records systems preferred.
5. Strong PC skills to include MS Office.

#LI-Remote

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/