Professional Services Manager, Axon Fleet

National Society for Black Engineers; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company on a mission to protect life, where your role will be pivotal in deploying cutting-edge network solutions. This position offers the chance to engage with key decision-makers and drive impactful changes in public safety. With a focus on customer satisfaction, you will provide training, troubleshoot network issues, and ensure seamless implementation of innovative technologies. Enjoy the flexibility of remote work while being part of a dynamic team that values diversity and inclusion. If you're ready to make a difference in the world, this is the opportunity for you.

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in the office

Qualifications

• 3+ years of experience in advanced computer network implementation.
• Familiarity with WAN access types and local area networking.

Responsibilities

• Deploy network, hardware, and software solutions for Fleet solutions.
• Conduct training sessions with customer technical contacts.

Skills

Advanced computer network implementation

Windows operating systems

12-volt DC circuit theory

Mechanical dexterity

Troubleshooting skills

Flexibility to adapt to changes

Education

A+, Network + or equivalent certification

Emergency Vehicle Technician certification

Tools

Cradlepoint router configuration

IP-based Ethernet networks

Job description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This is a post-sale, customer-facing, front-line role with primary duties of deploying network, hardware, and software solutions for Axon's Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer's total implementation experience.

What You'll Do

Location: Remotely from the United States

Travel: On the road 100% (Mon-Fri), domestic

Reports to: Sr Manager, Fleet Services or Technical Services Supervisor, Fleet

• Identify and implement solutions with minimal assistance in a fast-paced environment.
• Assist clients in monitoring all software implementation lifecycles and assist with customizations.
• Conduct training sessions with customer technical points or end users on Axon products.
• Create accurate network diagrams and documentation for design and planning of communication systems.
• Coordinate with customers and execute field commissioning tests.
• Deliver timely project deployment reports.
• Engage with technology decision-makers and program managers post-sale.
• Escalate product issues to Product Managers during deployments.
• Maintain regular attendance.
• Synchronize operation of Axon products related to Fleet solutions.
• Train technical contacts and end users on installation and use of Axon Fleet components.
• Troubleshoot applications, networks, and products.
• Validate quality of subcontractor installations.

What You Bring

• Ability to perform from any location with minimal oversight.
• Physical ability to stand, bend, and lift tools up to 75 lbs.
• Flexibility to adapt to changing priorities and projects.
• Teamwork and individual contributor skills in a dynamic environment.
• Willingness to visit clients weekly; residence near a major airport preferred.
• 3+ years in advanced computer network implementation, including systems software, hardware, and configurations.
• Understanding of 12-volt DC circuits, electrical wiring, and troubleshooting skills.
• Knowledge of Cradlepoint routers and related certifications preferred.
• Familiarity with data transfer, LAN, WAN, VPN, and IP-based Ethernet networks.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave
• Medical, Dental, Vision plans
• Fitness programs
• Mental wellness support
• Learning & Development programs
• Snacks in offices

Benefits may vary by employment type and location.

We encourage candidates who meet most qualifications to apply. Diversity and inclusion are core to our mission, and we value different perspectives and experiences.

Important Notes

This description is not exhaustive. Duties and responsibilities may change. Some roles may require eligibility to work in a firearms environment. We are committed to safety, environmental responsibility, and equal opportunity employment. For accommodations, contact [e-mail].