Technical Service Manager - Dairy

Church & Dwight; Princeton (NJ); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative organization is seeking a dedicated individual to provide technical support in dairy nutrition. This role involves managing relationships with dairy influencers, delivering customer support, and collaborating with various functional teams to drive growth. The ideal candidate will have a PhD in Dairy Nutrition or a DVM, with a strong background in dairy cattle production. This position offers the opportunity to make a significant impact in a rapidly growing field, while working alongside passionate professionals committed to food security and animal health. If you are ready to contribute to a meaningful cause, this role is for you.

Qualifications

• PhD in Dairy Nutrition or DVM with dairy nutrition experience required.
• 5+ years in technical support with dairy cattle production expertise.

Responsibilities

• Provide technical support to sales personnel and manage customer relationships.
• Conduct technical training and product demonstration trials on farms.

Skills

Technical Support

Customer Relationship Management

Presentation Skills

CNCPS Model-based Software

Dairy Nutrition Expertise

Gut Health Management

Education

PhD in Dairy Nutrition

DVM with Dairy Nutrition Experience

Tools

CNCPS Model-based Software

DairyCOMP 305

MS Office

Job description

At Arm & Hammer Animal and Food Production we think big on a microscopic level to deliver safe feed and food solutions that drive businesses forward.We're nutritional innovators and microbial pioneers who have dedicated their careers to becoming a positive force for animals, consumers and worldwide food security.As a rapidly growing organization, we are seeking passionate and creative individuals dedicated to continued growth of our brands.

Role Summary

Provide technical support as needed to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with dairy and their network of influencers.

Role Accountabilities and Responsibilities

• Deliver support aligned to defined sales targets for accelerated growth in the region.
• Interface with AHAN Marketing, Sales, Product Management and, R&D functions to ensure support activities align with respective Functional Group Initiatives.
• Provide on farm customer support as coordinated by the sales organization.
• Field, log and respond appropriately to technical customer inquiries.
• Provide technical troubleshooting and customer problem solving.
• Develop and conduct internal & external customer technical training.
• Develop and conduct product / offering on farm demonstration trials.
• Interface with other Technical Services managers to facilitate collaborative idea exchange.
• Must be able to travel up about 60%.

Education and Experience

• PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
• Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
• Expertise in Gut Health Management is desirable.
• Previous product development experience helpful.
• Proven track record of working in a team-based environment.

Skills and Competencies

• Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
• Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.
• Experienced in use CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs is required.
• Proficient in use of DairyCOMP 305 or other dairy records systems preferred.

• Strong PC skills to include MS Office.

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Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/