Technical Service Manager - Dairy

Church & Dwight; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a passionate technical representative to support dairy nutrition initiatives. In this pivotal role, you will engage with sales teams and key influencers, providing essential technical support and training. Your expertise in dairy nutrition and strong communication skills will help foster relationships and drive growth. This opportunity offers the chance to make a significant impact in the dairy industry while working in a collaborative and innovative environment. If you're ready to leverage your knowledge and experience to enhance customer success, this role is perfect for you.

Qualifications

• 5+ years in technical support with expertise in dairy cattle production.
• Experience in Gut Health Management is desirable.

Responsibilities

• Provide technical support to sales personnel and manage relationships with dairy influencers.
• Develop and conduct technical training for customers.

Skills

Technical Support

Dairy Nutrition

Customer Relationship Management

CNCPS Model-based Software

Presentation Skills

Education

PhD in Dairy Nutrition

DVM with Dairy Nutrition Experience

Tools

CNCPS Model-based Software

DairyCOMP 305

MS Office

Job description

A collective energy and ambition. A place where you can make a real difference.

We're a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary

Provide technical support as needed to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with dairy and their network of influencers.

Role Accountabilities and Responsibilities

• Deliver support aligned to defined sales targets for accelerated growth in the region.
• Interface with AHAN Marketing, Sales, Product Management and, R&D functions to ensure support activities align with respective Functional Group Initiatives.
• Provide on farm customer support as coordinated by the sales organization.
• Field, log and respond appropriately to technical customer inquiries.
• Provide technical troubleshooting and customer problem solving.
• Develop and conduct internal & external customer technical training.
• Develop and conduct product / offering on farm demonstration trials.
• Interface with other Technical Services managers to facilitate collaborative idea exchange.
• Must be able to travel up about 60%.

Education and Experience

• PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
• Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
• Expertise in Gut Health Management is desirable.
• Previous product development experience helpful.
• Proven track record of working in a team-based environment.

Skills and Competencies

• Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
• Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.
• Experienced in use CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs is required.
• Proficient in use of DairyCOMP 305 or other dairy records systems preferred.

• Strong PC skills to include MS Office.

#LI-Remote

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/