Technical Service Manager

Expert Connections; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Expert Connections partners with a global manufacturer to hire a Technical Service Manager in Atlanta, GA. This hands-on leadership role blends mechanical/electrical troubleshooting with automation expertise to drive accountability and continuous improvement across service, applications and customer support teams.

The ideal candidate will lead field service, installations and commissioning, drive KPI-based improvements, and coordinate cross‑functional projects with international teams while

Qualifications

• Bachelor’s or Master’s in Mechatronics, Automation, or Electrical Engineering; related field accepted
• Proven hands-on technical leadership in automation, machinery, field service, or industrial operations
• Strong mechanical and electrical troubleshooting skills
• PLC and system integration experience; Siemens and EtherCAT experience preferred
• Field service, equipment installation, and commissioning experience
• Leadership experience, ideally 3+ years in field service, technical service, or technical operations
• Experience driving KPIs, continuous improvement, productivity, and 5S
• Strong customer-facing and cross-cultural communication skills
• Salesforce, Asana, Microsoft BC, CAD/SolidWorks experience is a plus

Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing
• Provide hands‑on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
• Improve service response times, team productivity, workflows, and operational efficiency
• Establish and track KPIs, priorities, processes, and technical standards
• Lead onboarding, technical training, and team development
• Oversee repair/RGA processes, workplace safety, and 5S
• Coordinate technical projects and operational improvements with international teams
• Maintain strong communication with customers, suppliers, and internal teams

Skills

Mechatronics

Automation

Electrical Engineering

Mechanical troubleshooting

Electrical troubleshooting

PLC integration

Siemens

EtherCAT

Field service

Leadership

KPIs / continuous improvement

5S

Cross-cultural communication

Education

Bachelor’s or Master’s in Mechatronics/Automation/Electrical Engineering

Tools

SolidWorks CAD

Salesforce

Asana

Microsoft Dynamics 365 BC

Job description

Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Service Manager to lead Service, Applications, Customer Support, and technical operations in Atlanta, GA.

This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertise with the ability to drive accountability, efficiency, and continuous improvement.

Key Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing
• Provide hands‑on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
• Improve service response times, team productivity, workflows, and operational efficiency
• Establish and track KPIs, priorities, processes, and technical standards
• Lead onboarding, technical training, and team development
• Oversee repair/RGA processes, workplace safety, and 5S
• Coordinate technical projects and operational improvements with international teams
• Maintain strong communication with customers, suppliers, and internal teams

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience considered
• Proven hands‑on technical leadership experience within automation, machinery, field service, or industrial operations
• Strong mechanical and electrical troubleshooting skills
• PLC and system integration experience; Siemens and EtherCAT experience preferred
• Field service, equipment installation, and commissioning experience
• Leadership experience, ideally 3+ years in field service, technical service, or technical operations
• Experience driving KPIs, continuous improvement, productivity, and 5S
• Strong customer‑facing and cross-cultural communication skills
• Dispensing technology experience is a plus
• German or Spanish language skills and/or experience working with international teams is a plus
• Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus

Why Join?

• Join a growing international organization supporting advanced automation technology
• Work with leading manufacturers and engineers across multiple industries
• Take ownership of technical operations and directly influence processes and team performance
• Combine hands‑on technical work with leadership and operational responsibility
• Collaborative international environment with opportunities for continued growth