Technical Services Manager (Hybrid)

PrideNow; Winterville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

PrideNow in North Carolina is seeking an experienced Technical Services Manager to lead technical support for industrial and pharmaceutical manufacturing equipment. You will bridge Customer Service, Engineering, and field technicians while coordinating solutions to complex equipment and process issues.

The ideal candidate has a strong background in manufacturing operations, PLC-controlled systems, mechanical and electrical troubleshooting, and proven leadership.

Qualifications

• Bachelor's degree in Engineering or related field or 10+ years of equivalent technical experience.
• 8+ years of manufacturing operations experience including engineering, purchasing, materials control, technical support, or administration.
• Experience with PC/PLC-controlled systems, refrigeration, and vacuum systems.
• Proficient reading of equipment manuals and technical documentation.
• Strong communication, customer service, and leadership skills.

Responsibilities

• Serve as the first point of contact for customers requiring technical assistance and issue resolution.
• Provide timely, accurate, and effective technical solutions to customer equipment and process issues.
• Conduct on-site customer visits to evaluate equipment and determine solutions.
• Collaborate with Product Line Management to develop spare parts and change-parts packages.
• Act as the primary technical interface between Customer Service, Engineering, and customers.
• Lead project-related engineering activities to support Customer Service projects.
• Promote equipment improvements, upgrades, and replacement options for obsolete components.
• Direct and manage technical solutions for technicians and engineers.
• Apply product knowledge to improve equipment performance and reliability.
• Lead and manage a team of technicians, engineers, and admin staff.
• Foster a culture of Safety, Health, Environment, and Quality (SHEQ).
• Maintain and expand technical knowledge through training and certifications.
• Support customers and internal teams in resolving complex mechanical, electrical, and process-related challenges.

Skills

Manufacturing operations

Industrial equipment

PLC systems

Mechanical troubleshooting

Electrical troubleshooting

Technical support

Leadership

Customer communication

Multicultural experience

Sterile manufacturing

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Office

Job description

We are seeking an experienced Technical Services Manager to provide technical support, customer solutions, and leadership for industrial and pharmaceutical manufacturing equipment. This role will serve as a key technical connection between customers, Customer Service, Engineering, and field technicians while coordinating solutions to complex equipment and process issues.

The ideal candidate has a strong background in manufacturing operations, industrial equipment, PLC-controlled systems, mechanical/electrical troubleshooting, and technical customer support, along with proven leadership experience.

Key Responsibilities:

• Serve as the first point of contact for customers requiring technical assistance and issue resolution.
• Provide timely, accurate, and effective technical solutions to customer equipment and process issues.
• Conduct on-site customer visits to evaluate equipment, gather information, and determine appropriate solutions.
• Work with Product Line Management to develop spare parts and change-parts packages.
• Act as the primary technical interface between Customer Service, Engineering, and customers.
• Perform project-related engineering activities to support Customer Service projects.
• Communicate equipment improvements, upgrades, and replacement options for obsolete components.
• Direct, coordinate, and manage technical solutions for technicians and engineers.
• Apply product knowledge and process expertise to improve equipment performance and reliability.
• Lead and manage a team of technicians, engineers, and administrative support personnel.
• Promote a strong culture of Safety, Health, Environment, and Quality (SHEQ) across employees, contractors, visitors, and customers.
• Maintain and expand technical knowledge through continuing education, seminars, certifications, and training.
• Support customers and internal teams in resolving complex mechanical, electrical, and process-related challenges.

Qualifications & Experience:

• Bachelor's degree in Engineering or a related field OR 10+ years of equivalent technical experience.
• 8+ years of manufacturing operations experience, including engineering, purchasing, materials control, technical support, or administration.
• Strong understanding of industrial manufacturing environments.
• Experience with PC/PLC-controlled systems, refrigeration, and vacuum systems.
• Proven ability to troubleshoot mechanical and electro-mechanical equipment, including PLC systems.
• Ability to read and interpret:
• Equipment manuals
• Technical documentation
• Working knowledge of mechanical and electrical tools used in pharmaceutical maintenance and technical support.
• Strong communication, customer service, and interpersonal skills.
• Proficiency with Microsoft Office.
• Proven leadership experience within an industrial technical environment, such as maintenance or engineering.
• Experience working with both internal and external customers.
• Experience working in multicultural and/or international environments.
• Experience supporting equipment in sterile or aseptic manufacturing environments.
• Knowledge of aseptic filling equipment, including:
• Vials
• Cartridges
• Isolators
• VHP systems

Travel Requirements:

• Ability to work independently with a flexible schedule.
• Must be comfortable with short-notice travel when customer needs arise.
• Ability to travel approximately 25% of the time, or about one week per month.
• Travel may include domestic and international locations.
• Valid driver's license and passport required.