FIELD SERVICE MANAGER

The Carlisle Group (TCG); Morgantown (WV); On-site; USD 110,000 - 150,000; Full time

Job summary

The Carlisle Group (TCG) seeks a Technical Service and Parts Manager to lead the service organization for North America. This hands-on leadership role requires extensive experience with industrial machinery, PLC-based controls, and customer support operations.

You will guide field service teams, remote support, spare parts, and service administration. The ideal candidate will manage installation, startup, warranty resolutions, and ongoing service programs while developing people, processes, and

Qualifications

• Associate’s or Bachelor’s degree in Electrical/Industrial/Mechatronics/ Electronics or Mechanical engineering preferred.
• 7–10+ years supporting industrial machinery or capital equipment.
• 3–5+ years leadership experience in a service organization.
• Strong understanding of industrial automation and controls technologies.
• Experience with PLC-based control systems and HMI.
• Experience with servo motors, drives, and motion control.

Responsibilities

• Lead the technical service, field service, remote support, spare parts, and customer service administration functions.
• Serve as the organization’s top technical resource for North America.
• Resolve complex machine, warranty, installation, and emergency service issues.
• Manage a team of 6–7 Field Service Engineers, 2–3 Tech Service Engineers, 2 Spare Parts Specialists, and a Customer Service Administrator.
• Travel approximately 25% to customer sites and installations.

Skills

Leadership experience

PLC troubleshooting

HMI systems

Servo & motion control

Electrical troubleshooting

Mechanical troubleshooting

Schematic interpretation

Industrial automation

Field service leadership

Travel readiness

Education

Engineering degree

Job description

Our client is located in Morgantown, PA, is a growing OEM of highly automated equipment; their saws and fabrication products are used by the best manufacturers for sawing and fabricating construction steel, profiles and pipes. They are committed to delivering high quality products and exceptional customer service. They are growing! The asked us to partner with them and find a Technical Service and Parts Manager to lead their service organization. This position reports directly to the President and serves as the primary technical leader for all customer service operations throughout North America.

The Technical Service & Parts Manager is responsible for leading the technical service, field service, remote support, spare parts, and customer service administration functions. This individual serves as the organization’s highest-level technical resource and will lead the resolution of complex machine, warranty, installation, and emergency service situations.

This is a hands-on leadership role requiring extensive experience with industrial machinery, machine tools, automated equipment, PLC-based control systems, mechanical and electrical troubleshooting, and customer support operations. The successful candidate will lead a team of approximately 6-7 Field Service Engineers, 2-3 Technical Service Engineers, 2 Spare Parts Specialists, and a Customer Service Administrator. The ideal candidate will function as the “Lead Service Engineer” while simultaneously developing the people, systems, and processes necessary to support future company growth. Travel of approximately 25% is expected.

Qualifications

• Associate’s or Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Mechatronics, Electronics Technology, Mechanical Engineering, or related technical field preferred.
• 7-10+ years of experience supporting industrial machinery, machine tools, capital equipment, or highly automated manufacturing systems.
• 3-5+ years of leadership or supervisory experience within a service organization preferred.
• Strong understanding of industrial automation and controls technologies.
• Ability to troubleshoot PLC-based control systems.
• Ability to navigate and diagnose issues through HMI systems.
• Experience with servo motor systems, servo drives, VFDs, motors, encoders, and motion control applications.
• Strong electrical troubleshooting abilities involving control panels, electrical enclosures, sensors, relays, contactors, safety devices, and industrial communication networks.
• Strong mechanical troubleshooting experience involving: Ball screws, Linear motion systems, Bearings, Gearboxes, Hydraulic systems, Pneumatic systems, Machine alignments, Mechanical assemblies
• Ability to read and interpret: Electrical schematics, Mechanical drawings, Hydraulic schematics, Pneumatic diagrams, PLC logic documentation
• Experience supporting machine installations, startup activities, warranty situations, and field service operations.