FIELD SERVICE MANAGER

The Carlisle Group (TCG); Morgantown (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Carlisle Group (TCG) is partnering with a Morgantown, PA-based client to appoint a Technical Service and Parts Manager. This hands-on leadership role will direct technical service, field service, remote support, spare parts, and customer service administration for North America, reporting to the President.

You will lead a 6-7 person field service team and drive growth, quality, and customer satisfaction.

Qualifications

• Associate’s or Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Mechatronics, Electronics Technology, Mechanical Engineering, or related technical field preferred.
• 7-10+ years of experience supporting industrial machinery or highly automated manufacturing systems.
• 3-5+ years of leadership or supervisory experience within a service organization preferred.
• Strong understanding of industrial automation and controls technologies.
• Experience with PLC-based control systems and machine installations.

Responsibilities

• Lead the technical service, field service, remote support, spare parts, and customer service administration functions.
• Serve as the organization’s highest-level technical resource and lead resolution of complex service situations.
• Manage a team of Field Service Engineers, Technical Service Engineers, Spare Parts Specialists, and a Customer Service Administrator.
• Travel approximately 25% to support installations and service.

Skills

Leadership experience

Industrial machinery troubleshooting

PLC-based control systems

Servo motors & drives

Electrical troubleshooting

Mechanical troubleshooting

Reading electrical diagrams

Remote/field service coordination

Team management

Education

Associate’s or Bachelor’s Degree in Electrical/Industrial/Mechatronics/Mechanical Engineering or related field

Tools

PLC systems

HMI systems

Servo drives

VFDs and motion control

Job description

Our client is located in Morgantown, PA, is a growing OEM of highly automated equipment; their saws and fabrication products are used by the best manufacturers for sawing and fabricating construction steel, profiles and pipes. They are committed to delivering high quality products and exceptional customer service. They are growing! The asked us to partner with them and find a Technical Service and Parts Manager to lead their service organization. This position reports directly to the President and serves as the primary technical leader for all customer service operations throughout North America.

The Technical Service & Parts Manager is responsible for leading the technical service, field service, remote support, spare parts, and customer service administration functions. This individual serves as the organization’s highest-level technical resource and will lead the resolution of complex machine, warranty, installation, and emergency service situations.

This is a hands-on leadership role requiring extensive experience with industrial machinery, machine tools, automated equipment, PLC-based control systems, mechanical and electrical troubleshooting, and customer support operations. The successful candidate will lead a team of approximately 6-7 Field Service Engineers, 2-3 Technical Service Engineers, 2 Spare Parts Specialists, and a Customer Service Administrator. The ideal candidate will function as the “Lead Service Engineer” while simultaneously developing the people, systems, and processes necessary to support future company growth. Travel of approximately 25% is expected.

Qualifications

• Associate’s or Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Mechatronics, Electronics Technology, Mechanical Engineering, or related technical field preferred.
• 7-10+ years of experience supporting industrial machinery, machine tools, capital equipment, or highly automated manufacturing systems.
• 3-5+ years of leadership or supervisory experience within a service organization preferred.
• Strong understanding of industrial automation and controls technologies.
• Ability to troubleshoot PLC-based control systems.
• Ability to navigate and diagnose issues through HMI systems.
• Experience with servo motor systems, servo drives, VFDs, motors, encoders, and motion control applications.
• Strong electrical troubleshooting abilities involving control panels, electrical enclosures, sensors, relays, contactors, safety devices, and industrial communication networks.
• Strong mechanical troubleshooting experience involving: Ball screws, Linear motion systems, Bearings, Gearboxes, Hydraulic systems, Pneumatic systems, Machine alignments, Mechanical assemblies
• Ability to read and interpret: Electrical schematics, Mechanical drawings, Hydraulic schematics, Pneumatic diagrams, PLC logic documentation
• Experience supporting machine installations, startup activities, warranty situations, and field service operations.