Technical Service Chemist — Hybrid, Customer-Facing Role

Actalent; St. Louis (MO); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Actalent in Saint Louis, MO is seeking a Technical Service Representative to act as the primary technical liaison between customers and internal teams. You will perform resin and varnish analysis, troubleshoot issues, and provide data-driven recommendations while collaborating with Sales, R&D, Quality, and Manufacturing.

This role blends laboratory work with customer-facing responsibilities, offering exposure to business development, training, and field evaluations in a hybrid setting.

Qualifications

• Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related technical discipline.
• Hands-on laboratory experience within a chemical manufacturing, coatings, polymer, specialty chemical, or related environment.
• Experience troubleshooting products and resolving technical issues.
• Strong analytical skills with the ability to interpret data and provide actionable recommendations.
• Excellent written and verbal communication skills.
• Ability to effectively manage multiple projects and customer priorities.
• Strong customer-service mindset and relationship-building skills.
• Comfortable working in both laboratory and customer-facing environments.

Responsibilities

• Serve as the primary technical contact for customers, providing product support and troubleshooting assistance.
• Investigate product performance concerns and customer complaints, identifying root causes and implementing solutions.
• Analyze resin and varnish samples, interpret laboratory findings, and provide technical recommendations.
• Conduct laboratory testing and product evaluations while documenting methods, results, and conclusions.
• Prepare technical reports and communicate findings to customers and internal stakeholders.
• Collaborate with Sales, R&D, Quality, Manufacturing, and Customer Service teams to resolve technical challenges.
• Support customer visits, product demonstrations, technical presentations, and field evaluations.
• Develop and deliver technical training programs for customers, distributors, and internal teams.
• Assist the commercial team with new business opportunities, product qualifications, and customer onboarding.
• Provide project updates and manage multiple customer requests and technical priorities simultaneously.
• Represent the company at customer meetings, technical conferences, and industry events.
• Champion safety, quality, and continuous improvement initiatives.

Skills

Hands-on laboratory experience

Troubleshooting

Analytical skills

Communication skills

Project management

Customer service mindset

Customer-facing experience

Education

Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or related technical discipline

Job description

Actalent in Saint Louis, MO is seeking a Technical Service Representative to act as the primary technical liaison between customers and internal teams. You will perform resin and varnish analysis, troubleshoot issues, and provide data-driven recommendations while collaborating with Sales, R&D, Quality, and Manufacturing.

This role blends laboratory work with customer-facing responsibilities, offering exposure to business development, training, and field evaluations in a hybrid setting.