Technical Service Engineer – Chemistry

ELANTAS North America, LLC; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

ELANTAS North America, LLC is seeking a Technical Support Representative in Missouri to serve as the first point of contact for customers on technically related matters and bridge between departments.

You will lead Resin and Varnish Analysis efforts, test customer samples, and communicate findings across R&D, Sales, and Quality teams while promoting safe, high-quality products. A 4-year science degree and 3 years of experience are required.

Qualifications

• 4-year bachelor’s degree in chemistry or related engineering field.
• 3 years related experience.
• Excellent English communication skills.
• Ability to collaborate with internal and external stakeholders in an international business environment.

Responsibilities

• Writes tank reports and advises on customer issues as the lead of the Resin and Varnish Analysis program.
• Assist in testing of customer tank samples, adjustments to customer tanks and reporting of sample results and recommendations.
• Responds to customer inquiries in a timely manner for technical support, information and complaints.
• Organizes and implements testing of products for known or suspected problems.
• Communicates questions/problems to other internal groups for follow-up, as appropriate.
• Communicates regularly with the Research & Development, Sales & Marketing, Customer Service and Quality Services departments in areas of product testing, product failures, and product quality.
• Develop personal skills and product knowledge to more effectively carry out assigned responsibilities.
• Provide technical support needed to assist the Commercial Group including customer visits when required. This includes providing samples and current information as necessary in support of new business growth.
• Develop and support training programs for distribution partners to facilitate new business growth.
• Regularly report and review with management the status of customer problems or issues.
• Assist in maintaining ISO/TS 16949:2002 certification as required.
• Assist the organization to create a safe and healthy working environment by working safely, using equipment provided and following instructions given for health and safety purposes and immediately reporting any unsafe working practices or hazardous working conditions.

Skills

Excellent English

Cross-functional collaboration

Self-motivated

Safety oriented

Interpersonal skills

Multitasking

Cultural awareness

Education

Chemistry degree

Job description

ELANTAS North America, LLC is seeking a Technical Support Representative in Missouri to serve as the first point of contact for customers on technically related matters and bridge between departments.

You will lead Resin and Varnish Analysis efforts, test customer samples, and communicate findings across R&D, Sales, and Quality teams while promoting safe, high-quality products. A 4-year science degree and 3 years of experience are required.