Technical Service Representative

Actalent; St. Louis (MO); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Actalent in Saint Louis, MO is seeking a Technical Service Representative to act as the primary technical liaison between customers and internal teams. You will perform resin and varnish analysis, troubleshoot issues, and provide data-driven recommendations while collaborating with Sales, R&D, Quality, and Manufacturing.

This role blends laboratory work with customer-facing responsibilities, offering exposure to business development, training, and field evaluations in a hybrid setting.

Qualifications

• Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related technical discipline.
• Hands-on laboratory experience within a chemical manufacturing, coatings, polymer, specialty chemical, or related environment.
• Experience troubleshooting products and resolving technical issues.
• Strong analytical skills with the ability to interpret data and provide actionable recommendations.
• Excellent written and verbal communication skills.
• Ability to effectively manage multiple projects and customer priorities.
• Strong customer-service mindset and relationship-building skills.
• Comfortable working in both laboratory and customer-facing environments.

Responsibilities

• Serve as the primary technical contact for customers, providing product support and troubleshooting assistance.
• Investigate product performance concerns and customer complaints, identifying root causes and implementing solutions.
• Analyze resin and varnish samples, interpret laboratory findings, and provide technical recommendations.
• Conduct laboratory testing and product evaluations while documenting methods, results, and conclusions.
• Prepare technical reports and communicate findings to customers and internal stakeholders.
• Collaborate with Sales, R&D, Quality, Manufacturing, and Customer Service teams to resolve technical challenges.
• Support customer visits, product demonstrations, technical presentations, and field evaluations.
• Develop and deliver technical training programs for customers, distributors, and internal teams.
• Assist the commercial team with new business opportunities, product qualifications, and customer onboarding.
• Provide project updates and manage multiple customer requests and technical priorities simultaneously.
• Represent the company at customer meetings, technical conferences, and industry events.
• Champion safety, quality, and continuous improvement initiatives.

Skills

Hands-on laboratory experience

Troubleshooting

Analytical skills

Communication skills

Project management

Customer service mindset

Customer-facing experience

Education

Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or related technical discipline

Job description

St. Louis, MO | Specialty Chemicals | Customer-Facing Technical Role

Make an Impact Beyond the Lab

Are you a chemist or chemical engineer who enjoys solving complex technical challenges and working directly with customers?

We are seeking a Technical Service Representative to serve as the primary technical liaison between customers and internal teams. This highly visible role offers a unique blend of laboratory analysis, technical troubleshooting, customer interaction, and cross-functional collaboration. You'll help customers solve real-world product challenges while partnering with Sales, R&D, Quality, and Manufacturing teams to deliver innovative specialty chemical solutions.

If you're looking for an opportunity to move beyond the bench while still utilizing your technical expertise, this could be an excellent next step in your career.

Why Join Us?

• High-impact role with direct customer visibility
• Opportunity to combine technical expertise with customer‑facing responsibilities
• Partner closely with R&D, Sales, Quality, Manufacturing, and Marketing teams
• Work with specialty chemical products including resins and varnishes
• Gain exposure to business development and commercial strategy
• Travel to customer sites, technical forums, and industry events
• Diverse work environment including laboratory, office, manufacturing, and customer locations

What You'll Do

• Serve as the primary technical contact for customers, providing product support and troubleshooting assistance
• Investigate product performance concerns and customer complaints, identifying root causes and implementing solutions
• Analyze resin and varnish samples, interpret laboratory findings, and provide technical recommendations
• Conduct laboratory testing and product evaluations while documenting methods, results, and conclusions
• Prepare technical reports and communicate findings to customers and internal stakeholders
• Collaborate with Sales, R&D, Quality, Manufacturing, and Customer Service teams to resolve technical challenges
• Support customer visits, product demonstrations, technical presentations, and field evaluations
• Develop and deliver technical training programs for customers, distributors, and internal teams
• Assist the commercial team with new business opportunities, product qualifications, and customer onboarding
• Provide project updates and manage multiple customer requests and technical priorities simultaneously
• Represent the company at customer meetings, technical conferences, and industry events
• Champion safety, quality, and continuous improvement initiatives

What We're Looking For

Required Qualifications

• Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related technical discipline
• Hands‑on laboratory experience within a chemical manufacturing, coatings, polymer, specialty chemical, or related environment
• Experience troubleshooting products and resolving technical issues
• Strong analytical skills with the ability to interpret data and provide actionable recommendations
• Excellent written and verbal communication skills
• Ability to effectively manage multiple projects and customer priorities
• Strong customer-service mindset and relationship‑building skills
• Comfortable working in both laboratory and customer‑facing environments

Preferred Qualifications

• Experience in Technical Service, Applications Chemistry, Product Development, Quality, Technical Support, or Technical Sales
• Experience with:
  • Resins
  • Varnishes
  • Coatings
  • Polymers
  • Specialty Chemicals
  • Adhesives
  • Sealants
• Customer‑facing technical support experience
• Experience delivering technical training or presentations
• Familiarity with quality systems, certifications, and manufacturing best practices
• Experience supporting commercial teams, customer acquisition efforts, or business development initiatives

If you're a chemistry professional who enjoys combining technical problem-solving with customer interaction and cross‑functional collaboration, we'd love to hear from you.

Job Type & Location

This is a Permanent position based out of Saint Louis, MO.

Pay And Benefits

The pay range for this position is $70000.00 - $80000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

will add company benefits later when i get them from the client

Workplace Type

This is a hybrid position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.