Technical Service Specialist: Hybrid in Customer Solutions

Univar Solutions USA Inc; Dublin (OH); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Work-life flexibility

Total Rewards package including market

Competitive pay and benefits

Job summary

Univar Solutions USA Inc. in Dublin, OH offers a hybrid Technical Service Representative role focusing on applying chemistry knowledge to support sales growth and customer solutions.

You will serve as a technical resource for Inside Sales and New Business Development, handling product questions and recommending formulations and solutions. The position requires a chemistry-related bachelor's degree, industry experience, and strong communication skills.

Qualifications

• Bachelor's degree in Chemistry, Chemical Engineering, Biochemistry or related technical field.
• Technical experience in chemicals, ingredients, formulations, or related industries.
• Strong communication and problem-solving skills.
• Experience with Microsoft Office and CRM platforms such as Salesforce.
• Ability to build relationships with customers, suppliers, and internal stakeholders.

Responsibilities

• Serve as a technical resource for Inside Sales and New Business Development teams.
• Research and answer technical product questions from customers and sales representatives.
• Recommend products, technical alternatives, and application solutions based on customer requirements.
• Collaborate with Product Management, laboratory personnel, supplier technical teams, and sales associates to solve customer challenges.
• Support customer projects involving formulation guidance, troubleshooting, product performance improvements, and product quality issues.
• Document customer interactions and opportunities in Salesforce.
• Maintain technical expertise through supplier and industry training.

Skills

Chemical industry experience

Strong communication

Problem-solving

Customer relationship building

Education

Bachelor's degree in Chemistry, Chemical Engineering, Biochemistry or related

Tools

Microsoft Office

Salesforce CRM

Job description

Univar Solutions USA Inc. in Dublin, OH offers a hybrid Technical Service Representative role focusing on applying chemistry knowledge to support sales growth and customer solutions.

You will serve as a technical resource for Inside Sales and New Business Development, handling product questions and recommending formulations and solutions. The position requires a chemistry-related bachelor's degree, industry experience, and strong communication skills.