Technical Server Support

The Reynolds and Reynolds Company; College Station (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) with up to 6% matching

Paid vacation, sick days, and holidays

Hybrid work schedule

Referral bonuses

Professional development and training

Promotion from within

Associate discounts

On-site dining facility

On-site medical center

Fitness center

Sports and social leagues

Job summary

A technology firm in College Station, Texas, is seeking a Technical Server Support team member. This role involves providing technical support for servers and related equipment, requiring strong troubleshooting and communication skills. Candidates should have at least 2 years of experience or a technical school degree. Benefits include medical insurance, a 401(k) plan, hybrid work options, and various on-site facilities. Join a fast-paced environment where you can develop professionally.

Qualifications

• 2 years experience in technical support or equivalent technical school degree.
• Solid troubleshooting ability in a server environment.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide technical support for Reynolds POWER Application Servers and related equipment.
• Support and repair internal production servers and QA/testing servers.
• Develop and maintain technical documentation.

Skills

Troubleshooting ability

Technical documentation skills

Strong verbal communication skills

Self-motivated

Education

2 years experience or equivalent technical school degree

Job description

As a member of our Technical Server Support team, you will provide technical support for Reynolds POWER Application Servers and related computer equipment, such as electronic document management and customer facing kiosks. Our support is provided 24/7, primarily by telephone, to the customer base and to Reynolds on-site technicians.

This role requires you to develop and maintain a high degree of technical knowledge and ability supporting server hardware, Linux, and proprietary software as well as evaluate new products. You will also have the opportunity to recommend changes to new and existing documentation and products to enhance reliability, and support and repair internal Production servers located in company datacenters as well as QA/Testing servers throughout the company.

This is a fast paced, ever‑changing environment where you will provide insight and recommendations for existing products and create technical documentation.

Requirements

• Solid troubleshooting ability
• 2 years experience or equivalent technical school degree
• Strong verbal and written communication skills
• Self‑motivated
• Technical documentation skills, a plus

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Hybrid work schedule based on position eligibility; eligible associates may work from home up to two days per week after training
• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and more
• On‑site dining facility offering complimentary breakfast and lunch
• On‑site medical center
• Fitness center
• Wide variety of sports and social leagues and volunteering initiatives

Reynolds and Reynolds is an equal opportunity employer.