Software Support Consultant (Entry Level)

The Reynolds and Reynolds Company; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Onsite medical center

Free onsite dining and gym

401(k) with match

Free onsite dining and gym

Onsite medical center

Job summary

A leading technology firm is seeking a Software Support Consultant to join their Technical Support Center. This role involves helping customers resolve software issues via phone, email, or chat while documenting solutions and improving resources. Ideal candidates should have excellent communication skills, a detail-oriented approach, and a positive attitude. Opportunities for professional growth are available, along with a competitive benefits package including health, dental, vision, and a supportive work environment.

Qualifications

• Degree in IT or related fields is a plus but not required.
• Must have strong communication skills for customer interaction.
• Detail-oriented and good at problem-solving.
• Customer-focused mindset with a positive attitude.

Responsibilities

• Help customers resolve software questions and issues.
• Guide users through features and best practices.
• Document solutions and improve support resources.
• Collaborate with teammates to enhance customer experience.

Skills

Great communication skills (written and verbal)

Analytical and enjoy troubleshooting

Detail-oriented and organized

Customer-focused, with a positive attitude

Willing to learn new systems and processes

Education

Degree in Information Technology, Information Systems, or related fields

Job description

Launch your career with Reynolds and Reynolds! Are you a problem solver who enjoys helping others? Join our Technical Support Center as a Software Support Consultant and work with a great team, excellent benefits, and real opportunities for growth.

What You’ll Do

• Help customers resolve software questions and issues by phone, email, or chat
• Guide users through features and best practices for our software solutions
• Document solutions and contribute to making our support resources even better
• Work with teammates to continuously improve our customer experience

Who We’re Looking For

• Great communication skills (written and verbal)
• Analytical and enjoy troubleshooting
• Detail‑oriented and organized
• Customer‑focused, with a positive attitude
• Willing to learn new systems and processes (full training provided)

Education

Degree in Information Technology, Information Systems, Computer Information Systems, Technical Communication, or Business Administration (with IT coursework) a plus, but not required.

Why join Reynolds and Reynolds?

• Competitive salary and performance‑based growth
• Excellent benefits package: health, dental, vision, paid time off, 401(k) with match, free onsite dining and gym, and more
• Onsite medical center and wellness benefits
• Supportive team environment and ongoing training
• Opportunities to make an impact and advance your career

Ready to get started? Apply today to join our growing team!