Technical Sales Support Specialist

Stoughton Trailers; Stoughton (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Stoughton Trailers is seeking a customer service representative to handle inquiries via email and phone, enter orders, and provide technical answers. You will generate quotations and ensure accurate, timely responses while adhering to company policies.

The role emphasizes courteous communication, reliability, and multi-tasking within a team that supports customers and sales. Training is provided to ensure product knowledge and process consistency.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Excellent written and verbal communication; customer-first approach.
• Strong problem solving and time management skills.

Responsibilities

• Answer customer inquiries via email and phone in a friendly, professional manner.
• Enter customer orders, answer technical questions, and generate sales quotations.
• Perform tasks safely, accurately, and productively per company policy.
• Maintain good attendance and adhere to scheduled work hours.
• Comply with all company policies and procedures.
• Other duties may be assigned by the company.

Skills

Communication skills

Customer-first mindset

Problem solving

Time management

Organizational skills

Multi-tasking

MS Office

Education

High school diploma

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Stoughton Trailers is seeking a customer service representative to handle inquiries via email and phone, enter orders, and provide technical answers. You will generate quotations and ensure accurate, timely responses while adhering to company policies.

The role emphasizes courteous communication, reliability, and multi-tasking within a team that supports customers and sales. Training is provided to ensure product knowledge and process consistency.