Inside Technical Sales

Stoughton Trailers, LLC; Stoughton (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Stoughton Trailers, LLC is seeking a customer service associate to assist customers by phone and email, delivering courteous, accurate support. You will work under supervision of the Product Brand Manager and perform tasks in alignment with company policies and safety standards.

The role emphasizes strong communication, multi-tasking, and organization, with a focus on timely, quality service and continuous improvement in processes and customer satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Customer-first attitude with problem solving ability.
• Experience with Microsoft Office (Word and Excel).

Responsibilities

• Answer customer inquiries via email and phone in a friendly, professional manner.
• Perform tasks safely and efficiently per company policy.
• Maintain good attendance and punctuality.
• Follow company policies and procedures; other duties as assigned.

Skills

Superior communication

Customer-first

Multi-tasking

Time management

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

• Answer customer inquiries via email and phone in a friendly, professional, and courteous manner.
• Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to Company policy.
• Maintain good attendance. Attend scheduled work hours on a regular and timely basis.
• Comply with all Company policies and procedures.
• Other duties may be assigned by the company

Qualifications

• Education: High school diploma or equivalent required. Bachelor’s degree preferred
• Knowledge, Skills, & Abilities:
  • Superior & Professional Communication Skills, written & verbal
  • Enjoys helping people & Puts the customer first
  • Strong work ethic
  • Problem solving skills
  • Technical Knowledge of trailer parts preferred
  • Able to Multi-task
  • Strong time management and organizational skills
  • Demonstrates a continuous improvement mindset
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision of the Product Brand Manager.
  • Experience with Microsoft Office software primarily word & excel
• Core Competencies:
  • Team Player
  • Winning Attitude
  • Customer Appreciation: desire to wow the customer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.