Customer Care & Parts Tech Support Specialist

Storr Tractor Company; Town of Islip (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Storr Tractor Company in Islip, NY seeks an experienced Customer Service Representative to handle incoming calls and emails for equipment parts, provide technical support, order status, and information related to parts and service repairs.

The role requires strong customer service, willingness to learn, and occasional warehouse assistance. Benefits include 401(k), health insurance, FSA, HSA, PTO, and more.

Qualifications

• Bachelor’s degree in business or technical discipline preferred.
• 2 years of turf management or turf industry experience preferred.
• Experience with power equipment and/or irrigation products preferred.
• Experience with Microsoft Office suite required.
• ERP system experience preferred.

Responsibilities

• Answer calls from customers promptly.
• Identify and assess customer needs to achieve satisfaction.
• Communicate effectively via person-to-person, phone, email, and text.
• Assist with placement of orders, refunds, or exchanges.
• Provide customer care for walk-in and telephone customers.
• Ensure customer satisfaction and professional support.

Skills

Customer service

Communication skills

Microsoft Office

Attention to detail

Proactive

Growth mindset

Able to lift 50 pounds

Education

Bachelor’s degree in business or technical discipline

2 years turf management or turf industry experience

Tools

ERP system experience

Power equipment knowledge

Irrigation products knowledge

Job description

Storr Tractor Company in Islip, NY seeks an experienced Customer Service Representative to handle incoming calls and emails for equipment parts, provide technical support, order status, and information related to parts and service repairs.

The role requires strong customer service, willingness to learn, and occasional warehouse assistance. Benefits include 401(k), health insurance, FSA, HSA, PTO, and more.