Technical Sales Specialist — Customer-Driven Support

Stoughton Trailers, LLC; Stoughton (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Stoughton Trailers, LLC is seeking a customer service associate to assist customers by phone and email, delivering courteous, accurate support. You will work under supervision of the Product Brand Manager and perform tasks in alignment with company policies and safety standards.

The role emphasizes strong communication, multi-tasking, and organization, with a focus on timely, quality service and continuous improvement in processes and customer satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Customer-first attitude with problem solving ability.
• Experience with Microsoft Office (Word and Excel).

Responsibilities

• Answer customer inquiries via email and phone in a friendly, professional manner.
• Perform tasks safely and efficiently per company policy.
• Maintain good attendance and punctuality.
• Follow company policies and procedures; other duties as assigned.

Skills

Superior communication

Customer-first

Multi-tasking

Time management

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Stoughton Trailers, LLC is seeking a customer service associate to assist customers by phone and email, delivering courteous, accurate support. You will work under supervision of the Product Brand Manager and perform tasks in alignment with company policies and safety standards.

The role emphasizes strong communication, multi-tasking, and organization, with a focus on timely, quality service and continuous improvement in processes and customer satisfaction.