Technical Sales Support: Customer-First Parts Expert

Stoughton-Parts-Sales,-LLC; Stoughton (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Stoughton-Parts-Sales, LLC is seeking a Customer Service professional to handle inquiries by email and phone with a friendly, professional demeanor. You will perform tasks safely and efficiently, attend regularly, and adhere to company policies. Additional duties may be assigned as needed.

The employer emphasizes a strong customer-first mindset, reliability, and the ability to multi-task in a fast-paced environment while following guidelines and using Microsoft Office tools.

Qualifications

• Education: High school diploma or equivalent required. Bachelor's degree preferred.
• Knowledge, Skills, & Abilities: Superior & Professional Communication Skills, written & verbal
• Enjoys helping people & Puts the customer first
• Strong work ethic
• Problem solving skills
• Technical Knowledge of trailer parts preferred
• Able to Multi-task
• Strong time management and organizational skills
• Demonstrates a continuous improvement mindset
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision of the Product Brand Manager.
• Experience with Microsoft Office software primarily word & excel

Responsibilities

• Answer customer inquiries via email and phone in a friendly, professional, and courteous manner.
• Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to Company policy.
• Maintain good attendance. Attend scheduled work hours on a regular and timely basis.
• Comply with all Company policies and procedures.
• Other duties may be assigned by the company

Skills

Communication skills

Customer focus

Work ethic

Problem solving

Multi-tasking

Time management

Organizational skills

Continuous improvement

Instruction compliance

Team player

Winning attitude

Customer appreciation

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Stoughton-Parts-Sales, LLC is seeking a Customer Service professional to handle inquiries by email and phone with a friendly, professional demeanor. You will perform tasks safely and efficiently, attend regularly, and adhere to company policies. Additional duties may be assigned as needed.

The employer emphasizes a strong customer-first mindset, reliability, and the ability to multi-task in a fast-paced environment while following guidelines and using Microsoft Office tools.