Technical Sales Support Specialist

ZipRecruiter; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Boon Edam is seeking an administrative professional to manage parts orders and customer inquiries. This role involves processing orders, using CRM tools, and ensuring customer satisfaction. Join a family-oriented company that values teamwork and development.

Benefits

Competitive compensation with bonus potential

100% company paid medical premiums

401k with company match

Generous PTO & Paid holidays

Maternity & Paternity Leave

Qualifications

• 1-3 years administrative experience required.
• Ability to read and understand mechanical drawings.

Responsibilities

• Process incoming PO’s for parts orders.
• Answer customer questions related to pricing and parts identification.

Skills

Communication

Multi-tasking

Customer service

Tools

CRM tool

Microsoft Office

Job description

Job DescriptionJob DescriptionWhy Choose Boon Edam?

Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future!

Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that a large number of our people have been with us for over a decade. They have joined us at the start of their career and have developed themselves with us through our internal training and career development programs. We are characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers. We take that extra step to make sure our clients are fully satisfied with our service and expect our staff to show the flexibility needed to achieve this.

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Purpose / General Description:

Point of contact to ensure all parts orders are entered, processed, and tracked until delivery. Provide troubleshooting for customer orders and account statuses. Inspect all make part orders to ensure they are entered correctly by the Team prior to processing. Maintain a daily spreadsheet for all orders and track daily shipment and on time delivery percentages.

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What We Offer:

• Competitive compensation with bonus potential
• Medical, Dental & Vision plans
• 100% company paid medical premiums for you and your family
• Life Insurance
• 401k with company match
• Generous PTO & Paid holidays
• Maternity & Paternity Leave
• Short- and Long-term
• Employee assistance programs
• & More

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Our Values Matter

At Boon Edam Inc., we strive to live and breathe every day by our core values. They provide a platform that enables us to serve our customers to the best of our ability, treat each other with kindness, work cohesively as a team, improve processes as well as ourselves... deliver the best overall experience in the industry... and having a little fun along the way.

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Essential Duties and Responsibilities:

• Process all incoming PO’s for parts orders
  Provides any necessary documentation on product specifications
• Follow internal parts order process; including but not limited to creating order ticket in CRM tool, tracking parts orders, following up with customers on order status, etc.
• Answer questions related to pricing, parts identification, and availability for customers via email and phone. Field more complex calls to technical services representatives.
• Create and Issue RMA’s.
• Display a courteous and responsible attitude towards work, colleagues and customers; promote and enhance the image and profitability of Boon Edam at all times.

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Minimum Requirements:

• 1-3 years administrative experience
• Experience with CRM tool a plus
• Experience with Microsoft Office Word, Excel and Outlook
• Ability to read and understand mechanical drawings
• Demonstrate multi-tasking skills
• Demonstrate written and oral communication skills
• Demonstrate ability to work independently and as a team
• Knowledge of general office machines and telephone system
• Customer service oriented