Sales Support Specialist

Future Tech Enterprise, Inc.; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a detail-oriented Sales Support Specialist to join their remote team. This role involves providing exceptional customer support, building relationships with clients and technology vendors, and preparing competitive IT product quotes. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and organizational skills. With a commitment to customer success and a collaborative culture, this company offers a dynamic work environment and numerous benefits, making it an exciting opportunity for those passionate about technology and service excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid Time Off

Qualifications

• 1+ year of experience in business-to-business account/service.
• Strong problem-solving and organizational skills are essential.

Responsibilities

• Interact with customers on operational issues and projects.
• Build relationships with sales staff, customers, and vendors.

Skills

Business-to-business account/service experience

Problem-solving skills

Organizational skills

Written and verbal communication skills

Customer satisfaction focus

Tools

MS Excel

Office applications

ERP or SAP

Job description

Future Tech Enterprise is seeking a detail-oriented Sales Support Specialist to join our team. As the Sales Support Specialist, you will work closely with our account team to provide valuable customer support, building excellent relationships with our customers, sales staff, and technology vendors.

This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.

This is a full-time, remote role, Monday through Friday. While there’s some flexibility in start and end times, the general workday falls between 8:30 AM and 5:30 PM in your local time zone.

Benefit offerings include: Medical, Dental and Vision Insurance, 401k with company match, and Paid Time off.

Job Responsibilities include:

1. Interacting professionally with customers on operational issues, projects, and contracts, handling routine matters with vendors, and liaising with internal departments.
2. Building excellent relationships with Future Tech's sales staff, our customers, and technology vendors.
3. Working with OEMs and distributors to compile competitively priced IT product quotes.
4. Preparing quotes, proposals, special bid pricing, and deal registrations.
5. Communicating with customers to gather requirements and specifications.
6. Appropriately escalating critical issues and providing timely updates to customers and management.

Requirements:

1. At least one year of business-to-business account/service or related experience.
2. Solid problem-solving skills and acumen.
3. Self-driven, motivated, and extremely detail-oriented.
4. Strong organizational and PC skills.
5. Ability to excel in a fast-paced environment focused on customer satisfaction.
6. Excellent written and verbal communication skills.
7. Proficiency in MS Excel and other Office applications.
8. Ability to work remotely.
9. ERP or SAP experience.
10. Knowledge of servers, storage, basic networking, and computers is a plus.
11. Knowledge of IT OEM and distribution channels is also a plus.
12. U.S. citizenship is required due to working with a government contractor.

Future Tech Enterprise, Inc. is an award-winning IT solution provider operating in 50 countries, offering customized IT solutions across various vertical markets. Our services include hardware, software, networking, staffing, and support, serving enterprise-sized clients.

Our culture emphasizes hard work, collaboration, and customer success. We have received multiple awards, including the 2024 Dell Technologies' Federal Service Partner of the Year, Northrop Grumman Supplier Excellence 2024, and CRN Triple Crown awards. We are ISO 9001:2015 and AS 9100:2016 certified, ensuring high standards in quality and supply chain management.

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Employment decisions are based on merit and qualifications. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any protected characteristic.