Technical Sales Support Specialist II

Jack Henry & Associates, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a Technical Sales Support Specialist to enhance user experiences for community banks and credit unions. This role involves preparing proposals, coordinating activities, and maintaining product knowledge. Join a company that values motivated individuals and offers outstanding benefits.

Benefits

Outstanding benefit programs

Qualifications

• At least 18 months of IT, Banking, or Sales Support experience.
• Highly organized with the ability to meet critical deadlines.

Responsibilities

• Order processing by proofreading and verifying proposals.
• Resolving errors in proposals in a timely manner.
• Maintaining knowledge of product offerings and vendors.

Skills

Organizational Skills

Customer Relation Skills

Job description

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Position Overview

Under moderate supervision, the Technical Sales Support Specialist prepares information and proposals for contracts. This position can be based out of our Springfield, MO office, Monett, MO office, or remotely throughout the U.S.

Responsibilities

1. Order processing by proofreading and verifying proposals to meet customer and JHA system requirements.
2. Resolving errors in proposals in a timely manner.
3. Coordinating internal and external activities to maintain high quality, low cost, system-supported products and solutions.
4. Maintaining knowledge of product offerings, vendors, and sources of detailed information to assist during product and vendor evaluations.
5. Maintaining the proposal and quoting system, standard service pricing, and procedure documents.
6. Performing other job duties as assigned.

Qualifications

1. At least 18 months of IT, Banking, or Sales Support experience.
2. Highly organized with the ability to meet critical deadlines.

Preferred Skills

1. Experience working on projects of limited scope and complexity, following standard practices.
2. Basic project management skills.
3. Basic knowledge of the networking industry.
4. Exceptional customer relation skills.
5. Ability to stay current with product knowledge and learn about company products and services.

Additional Information

If you’ve read this far, we hope you're excited about this opportunity. Even if you don’t meet every requirement, we encourage you to apply. We value motivated individuals who align with Jack Henry’s mission.

Why Jack Henry?

We pride ourselves on our motto: 'Do the right thing, do whatever it takes, and have fun.' We offer outstanding benefit programs to support the physical, mental, and financial wellbeing of our employees.

Culture and Commitment

Our culture is exceptional, and our associates are the reason for our success. Visit our Corporate Responsibility site to learn more about our commitment to our people, community, environment, and shareholders.

Equal Opportunity Employment

We are an equal opportunity employer, committed to inclusive employment practices and prohibiting discrimination or retaliation based on any protected status.

No disciplinary actions or retaliation will be taken against anyone for reporting discrimination or cooperating with investigations.

Requests for the full corporate job description can be made during the interview process.