Sales Support Specialist

Future Tech Enterprise, Inc.; Fort Lauderdale (FL); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Sales Support Specialist, where you will play a vital role in enhancing customer relationships and supporting sales initiatives. This full-time remote position offers flexibility while you interact with customers and vendors, ensuring their needs are met efficiently. Your expertise in problem-solving and organization will be key as you prepare competitive quotes and proposals. With a strong emphasis on collaboration and customer satisfaction, this innovative firm is recognized as a top employer, providing an engaging work environment. If you thrive in a fast-paced setting and are passionate about IT solutions, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Qualifications

• 1+ year of B2B account/service experience required.
• Strong problem-solving and organizational skills are essential.
• Excellent communication skills, both written and verbal.

Responsibilities

• Interact with customers on operational issues and projects.
• Build relationships with sales staff, customers, and vendors.
• Prepare quotes and proposals for IT products.

Skills

Problem-Solving Skills

Organizational Skills

Written Communication

Verbal Communication

Detail-Oriented

Customer Satisfaction Focus

Education

Business or Related Field Experience

Tools

MS Excel

Office Applications

ERP Systems

SAP

Job description

Future Tech Enterprise is seeking a detail-oriented Sales Support Specialist to join our team. As the Sales Support Specialist, you will work closely with our account team to provide valuable customer support, building excellent relationships with our customers, sales staff, and technology vendors.

This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.

This is a full-time, remote role, Monday through Friday. While there’s some flexibility in start and end times, the general workday falls between 8:30 AM and 5:30 PM in your local time zone.

Benefit offerings include: Medical, Dental and Vision Insurance, 401k with company match, and Paid Time off.

Job Responsibilities include:

1. Interacting professionally with customers on operational issues, projects, and contracts, handling routine matters with vendors, and liaising with internal departments.
2. Building excellent relationships with Future Tech's sales staff, our customers, and technology vendors.
3. Working with OEMs and distributors to compile competitively priced IT product quotes.
4. Preparing quotes, proposals, special bid pricing, and deal registrations.
5. Communicating with customers to gather requirements/specifications information.
6. Appropriately escalating critical issues and providing timely updates to customers and management.

Requirements:

1. At least one year of business-to-business account/service, or related, experience.
2. Solid problem-solving skills and acumen.
3. Self-driven, motivated, and extremely detail-oriented.
4. Strong organizational and PC skills.
5. Ability to excel in a fast-paced environment focused on driving customer satisfaction.
6. Excellent written and verbal communication skills.
7. Proficiency in MS Excel and other Office applications.
8. Ability to work remotely.
9. ERP or SAP experience.
10. Understanding of servers, storage, basic networking, and computers is a plus.
11. Knowledge of IT OEM and distribution channels is also a plus, but not required.
12. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.

Future Tech Enterprise, Inc. is an award-winning IT solution provider with capabilities in 50 countries. We provide cost-effective and customized IT solutions – from hardware and software to configuration, networking, staffing, and support for enterprise-sized clients across various sectors. OEM-agnostic, Future Tech is positioned to meet all your IT challenges, including Security, Storage, Infrastructure, Collaboration, Disaster Prevention, Disaster Recovery, Business Continuity, Power Solutions, and Asset Lifecycle Management.

Our culture emphasizes working hard, collaborating, and helping our customers achieve their goals. We have earned multiple top employer awards and recognition, including the 2024 Dell Technologies' Federal Service Partner of the Year, Northrop Grumman Supplier Excellence 2024, and CRN Triple Crown. We are ISO 9001:2015 and AS 9100:2016 certified, ensuring quality in our supply chain and services.

#LI-Remote

Employment decisions at Future Tech Enterprise, Inc. are based on merit, qualifications, and abilities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any protected characteristic.