Technical Sales Representative

W3Global; Monroe (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

W3Global is seeking an Inside Technical Sales Representative to join our Renewal Sales team in the United States. You will work with customers and internal Engineering and Manufacturing teams, handling quotes, orders, and post-sale support.

This is not a call center role and involves limited travel. The ideal candidate has an engineering mindset, strong communication, and experience with ERP systems, BOMs, and technical drawings.

Qualifications

• Associate or Bachelor's degree with related experience.
• Ability to read and interpret technical drawings and BOMs.
• Understanding measurements, specifications and BOM details.
• Valid driver's license required.
• Strong written and verbal communication skills.
• Excellent customer service and relationship-building.
• Detail-oriented with good organization and accuracy.
• Problem-solving and analytical abilities.
• Able to multitask in a fast-paced environment.
• Collaborate effectively with internal departments.

Responsibilities

• Communicate with domestic and international customers about quotes, orders, pricing, delivery, and product information.
• Process quotes, orders, change orders, returns, and cancellations accurately and promptly.
• Address post-sale customer concerns involving delivery and invoicing.
• Read and interpret technical drawings, specifications, BOMs and other technical info.
• Learn and understand technical products, parts, equipment, services, and capabilities.
• Coordinate with Engineering, Manufacturing and other departments to ensure proper product selection and on-time delivery.
• Maintain accurate sales documentation and customer records.
• Build and maintain strong, long-term customer relationships.
• Provide after-hours customer emergency support on a rotating on-call schedule.
• Travel may be required occasionally (<5% annually).

Skills

Technical drawings

ERP experience

Customer service

Written & verbal communication

Problem solving

Analytical skills

Attention to detail

Collaboration

Multitasking

Education

Bachelor's degree in related field

Associate degree in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Technical comprehension

Position Summary

We are seeking an experienced Inside Technical Sales Representative to join a Renewal Sales team supporting domestic and international customers. This position works closely with customers and internal Engineering and Manufacturing teams.

This is not a call center position.

Key Responsibilities

• Communicate directly with domestic and international customers regarding quotes, orders, pricing, delivery, and product information.
• Process customer quotes, orders, change orders, returns, and cancellations accurately and in a timely manner.
• Respond to post-sale customer concerns involving delivery, invoicing, and related issues.
• Read and interpret technical drawings, specifications, measurements, bills of material (BOMs), and other technical information.
• Learn and understand technical products, parts, equipment, services, and capabilities.
• Follow up with customers to obtain parts orders and resolve outstanding requirements.
• Analyze costs, margins, and selling prices, including customer-specific pricing.
• Determine product availability and lead times using an ERP system.
• Coordinate with Engineering, Manufacturing, and other departments to ensure proper product selection and on-time delivery.
• Maintain accurate sales documentation and customer records.
• Build and maintain strong, long-term customer relationships.
• Provide after-hours customer emergency support through a rotating on-call schedule. After-hours calls are rare and appropriately compensated.
• Minimal travel may be required, generally less than 5% annually.

Mandatory Qualifications

• Associate Degree with 4 years of related experience OR Bachelor's Degree with 2 years of related experience.
• Ability to read and interpret technical drawings.
• Ability to understand bills of material, measurements, specifications, and technical information.
• Valid driver's license.
• Strong written and verbal communication skills.
• Excellent customer service and relationship-building skills.
• Strong attention to detail, organization, and accuracy.
• Strong problem-solving and analytical skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to work collaboratively with internal departments.Professional judgment and ability to handle challenging customer situations.

Preferred Qualifications

• 5+ years of technical/industrial sales experience.
• Previous experience in technical sales, inside sales, industrial sales, or technical customer service.
• ERP experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with pricing, cost, margin, and lead-time analysis.
• Strong follow-up and negotiating skills.
• General knowledge of contract language, terms, and conditions of sale.
• Experience working with international customers.

Interview & Technical Assessment

Candidates selected for an onsite interview will complete a technical assessment covering:

• Technical drawing interpretation
• Measurement skills
• Problem-solving skillsTechnical comprehension

Benefits

• 401(k) company contribution regardless of employee participation
• Paid vacation and holidays
• Paid volunteer time
• Continued education support
• Company-sponsored employee events
• Employee incentive plan
• Healthy work-life balance