Technical Repair & Customer Support Specialist

Jobtailor; Illinois; On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor is seeking a Repair Support Specialist to handle repairs on customer-returned products and provide technical assistance via email and phone. You will help reduce unnecessary returns and support internal teams with repair-related inquiries.

The role emphasizes coordinating parts and estimates, leveraging prior repair experience, and delivering clear, solution-oriented communication to customers.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Prior electrical and mechanical experience a plus.
• 2+ years of customer support experience a plus.

Responsibilities

• Repair products returned by customers, including packaging tools and equipment.
• Provide technical support to customers through email and over the phone.
• Offer solutions to prevent unnecessary product returns.
• Act as a resource for departments by answering questions and supporting repair-related needs.
• Coordinate parts and repair estimates.

Skills

Customer Support Experience

Electrical Experience

Mechanical Experience

Technical Problem-Solving

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Repair Processes

Estimate Preparation

Parts Coordination

Job description

Jobtailor is seeking a Repair Support Specialist to handle repairs on customer-returned products and provide technical assistance via email and phone. You will help reduce unnecessary returns and support internal teams with repair-related inquiries.

The role emphasizes coordinating parts and estimates, leveraging prior repair experience, and delivering clear, solution-oriented communication to customers.