Repair Technician

Jobtailor; Illinois; On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor is seeking a Repair Support Specialist to handle repairs on customer-returned products and provide technical assistance via email and phone. You will help reduce unnecessary returns and support internal teams with repair-related inquiries.

The role emphasizes coordinating parts and estimates, leveraging prior repair experience, and delivering clear, solution-oriented communication to customers.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Prior electrical and mechanical experience a plus.
• 2+ years of customer support experience a plus.

Responsibilities

• Repair products returned by customers, including packaging tools and equipment.
• Provide technical support to customers through email and over the phone.
• Offer solutions to prevent unnecessary product returns.
• Act as a resource for departments by answering questions and supporting repair-related needs.
• Coordinate parts and repair estimates.

Skills

Customer Support Experience

Electrical Experience

Mechanical Experience

Technical Problem-Solving

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Repair Processes

Estimate Preparation

Parts Coordination

Job description

Repair Activities

• Repair products returned by customers, including packaging tools and equipment
• Provide technical support to customers through email and over the phone
• Offer solutions to prevent unnecessary product returns
• Act as a resource for departments by answering questions and supporting repair-related needs
• Coordinate parts and repair estimates

Requirements

• High school diploma or equivalent required
• Bachelor's degree preferred
• Prior electrical and mechanical experience a plus
• 2+ years of customer support experience a plus

  Core Competencies

  Demonstrates expertise in customer support and technical problem-solving, with a focus on repair processes and effective communication. Capable of coordinating repair estimates and providing solutions to enhance customer satisfaction.

  Highest-signal resume keywords

  • Customer Support Experience
  • Electrical Experience
  • Mechanical Experience
  • Technical Support
  • Repair Coordination

  Hard Skills

  • Repair Processes
  • Technical Problem-Solving
  • Parts Coordination
  • Estimate Preparation

  Soft Skills

  • Communication Skills
  • Interpersonal Skills

  Certifications & Qualifications

  • High School Diploma
  • Bachelor's Degree (Preferred)

  Industry Keywords

  • Product Returns
  • Technical Support
  • Drug-Free Workplace