Technical Records Specialist 2 - onsite Boise, ID

Novalink Solutions LLC; Boise (ID); On-site; USD 30,000 - 39,000; Full time

Job summary

Novalink Solutions LLC in Boise, Idaho, seeks a Technical Records Specialist 2 to support Newborn Screening & Children's Special Health Programs. The role starts at 15-25 hours per week and scales to 35 hours, with onsite work in Boise.

You will manage data collection, use specialized software, provide customer service to families and providers, and contribute to quality improvement projects. The ideal candidate is detail-oriented, capable with data systems, and comfortable working independently

Qualifications

• Experience analyzing information and researching a variety of sources to identify and resolve problems or issues.
• Strong attention to detail and accuracy.
• Experience using Microsoft Excel, Word, Teams, and Outlook.
• Monitoring record systems to identify and correct errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
• Experience interacting with individuals from varying cultural and socio-economic backgrounds in stressful situations.
• Autonomous work style and ability to collaborate within teams while learning program procedures and guidelines.

Responsibilities

• Maintain specialized software used for program data collection, evaluation, and reporting.
• Provide customer service and technical assistance to external customers.
• Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action.
• Extract data for analysis, data visualization, or reports.
• Conduct data quality and improvement assessments and implement changes.
• Troubleshoot software or process problems and develop solutions.
• Assist with other tasks, projects, and priorities as assigned.

Skills

Data analysis

Attention to detail

Microsoft Office

Data integrity

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Outlook

Job description

Technical Records Specialist 2 - onsite Boise, ID

Boise, United States | Posted on 11/04/2026

• Actual Job Title 815487 - ID - DHW -Technical Records Specialist 2
• Job Type FT Contract
• Date Opened 11/04/2026
• Target Date 11/09/2026
• State/Province Idaho
• Country United States
• Assigned Recruiter(s) Dinesh Mathi
• Number of Positions 1

Job Description

This position will start out as 15-25 hours per week over the first couple of weeks and will increase to 35 hours per week.

Newborn Screening & Children's Special Health Program TRS2:

The Newborn Screening and Children's Special Health Programs are prevention and intervention programs that identify conditions that can affect a child’s long-term health and seek to promote positive health outcomes and enhance quality of life. The Newborn Screening and Children's Special Health Programs support health care services in the community through policy, technical assistance, care coordination, and resource linkage. A key component to measuring program effectiveness includes data collection, analysis, and reporting.

The Technical Records Specialist 2 will be an integral team member, responsible for managing data collection, and working with highly specialized software used for program implementation, evaluation, and reporting. This role is responsible for providing timely and consistent customer service for families seeking assistance or resources, providing technical support and troubleshooting for health care providers, and assisting with quality improvement projects .

The ideal candidate will be a collaborative and motivated self-starter who loves data; has experience working with data management software or databases; high attention to detail; and has an interest in children's health programs.

Example of Duties:

• Maintain specialized software used for program data collection, evaluation, and reporting
• Provide customer service and technical assistance to external customers
• Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action
• Extract data for analysis, data visualization, or reports
• Conduct data quality and improvement assessments and implement changes
• Troubleshoot software or process problems and develop solutions
• Assistswithothertasks,projects,andprioritiesas assigned.

MinimumJobSpecifications/ Certifications

Thisposition requires:

• Experienceanalyzinginformation andresearchingavarietyofsourcestoidentifyandresolve problems or issues.
• Requires strong attention to detail and accuracy.
• ExperienceusingMicrosoftExcel,Word, Teams, and Outlook.
• Monitoring record systems to identify and correct errors
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
• Experience interacting with individuals from varying cultural and socio-economic backgrounds in stressful situations
• Must be able to work autonomously and within teams while gaining extensive knowledge of programproceduresandguidelines .

Requirements

• Requires excellent communication and customer services skills and experience.