Technical Records Specialist

DKMRBH Inc; Boise (ID); In loco; USD 28.000 - 39.000; Tempo pieno

Descrizione del lavoro

DKMRBH Inc seeks a detail-oriented Technical Records Specialist 2 to support public health programs focused on newborn screening and children's healthcare services. You will manage program records, maintain data systems, and provide customer and technical support.

The role involves data quality, analysis, reporting, and supporting data visualization while ensuring compliance with applicable policies and regulations. 8+ month contract with potential extension or conversion.

Competenze

• Minimum 1 year of customer service experience.
• Experience with computerized record management systems.
• Proficiency in Microsoft Excel, Word, Teams, and Outlook.
• Strong attention to detail, research, and problem-solving skills.
• Ability to interpret and apply policies, procedures, and regulations.

Mansioni

• Maintain specialized software and databases for data collection and reporting.
• Provide customer service and technical assistance to healthcare providers and external stakeholders.
• Enter, retrieve, review, and validate records for accuracy.
• Extract data and assist with analysis, reporting, and data visualization.
• Identify data discrepancies and support quality improvement initiatives.
• Troubleshoot system and process issues and recommend solutions.
• Interpret and apply program policies, regulations, and compliance requirements.

Conoscenze

Customer service

Communication

Detail oriented

Independent work

Team collaboration

Strumenti

Microsoft Excel

Microsoft Word

Microsoft Teams

Outlook

Descrizione del lavoro

Employment Type: Contract (8+ Months, Potential Extension or Full-Time Conversion)

About the Role

Seeking a detail-oriented Technical Records Specialist 2 to support public health programs focused on newborn screening and children's special healthcare services.

This role involves managing program records, maintaining specialized data systems, providing customer and technical support, and supporting data quality, analysis, and reporting.

Key Responsibilities

• Maintain specialized software and databases for data collection and reporting.
• Provide customer service and technical assistance to healthcare providers and external stakeholders.
• Enter, retrieve, review, and validate records for accuracy.
• Extract data and assist with analysis, reporting, and data visualization.
• Identify data discrepancies and support quality improvement initiatives.
• Troubleshoot system and process issues and recommend solutions.
• Interpret and apply program policies, regulations, and compliance requirements.

Required Qualifications

• Minimum 1 year of customer service and communication experience.
• Experience with computerized record management systems and data entry.
• Proficiency in Microsoft Excel, Word, Teams, and Outlook.
• Strong attention to detail, research, and problem-solving skills.
• Ability to interpret and apply policies, procedures, and regulations.
• Strong written communication and business correspondence skills.
• Ability to work independently and collaboratively.