Technical Records Specialist

VIVA USA Inc; Boise (ID); On-site; USD 28,000 - 39,000; Part time

Job summary

VIVA USA Inc. in Boise, ID seeks a Technical Records Specialist 2 to manage data collection, maintain specialized software, and provide timely customer service for families seeking assistance or resources.

You will support health program data, provider troubleshooting, and program evaluation. The ideal candidate is collaborative, detail-oriented, and experienced with data management software, with the ability to interpret and apply complex policies and laws while contributing to quality

Qualifications

• Must have excellent communication and customer service skills.
• Experience analyzing information and researching sources to resolve problems.
• Strong attention to detail and accuracy.
• Experience entering and retrieving data using a computerized record system.
• Experience composing and proofreading business correspondence.
• Experience using Microsoft Excel, Word, Teams, and Outlook.
• Monitoring record systems to identify and correct errors.
• Ability to interpret, explain, and apply laws, regulations, and policies.

Responsibilities

• Maintain specialized software used for program data collection, evaluation, and reporting.
• Provide customer service and technical assistance to external customers.
• Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action.
• Extract data for analysis, data visualization, or reports.
• Conduct data quality and improvement assessments and implement changes.
• Troubleshoot software or process problems and develop solutions.
• Assists with other tasks, projects, and priorities as assigned.

Skills

Data management software

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft Outlook

Communication skills

Customer service

Data analysis

Attention to detail

Autonomous work

Tools

Specialized software

Job description

Provides technical support by conveying information, determining compliance, and resolving controversial situations.

The Technical Records Specialist 2 will be an integral team member, responsible for managing data collection, and working with highly specialized software used for program implementation, evaluation, and reporting. This role is responsible for providing timely and consistent customer service for families seeking assistance or resources, providing technical support and troubleshooting for health care providers, and assisting with quality improvement projects.

The ideal candidate will be a collaborative and motivated self-starter who loves data; has experience working with data management software or databases; high attention to detail; and has an interest in children’s health programs.

Example of Duties:

• Maintain specialized software used for program data collection, evaluation, and reporting
• Provide customer service and technical assistance to external customers
• Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action
• Extract data for analysis, data visualization, or reports
• Conduct data quality and improvement assessments and implement changes
• Troubleshoot software or process problems and develop solutions
• Assists with other tasks, projects, and priorities as assigned.

Minimum Job Specifications/ Certifications

This position requires:

• Requires excellent communication and customer services skills and experience.
• Experience analyzing information and researching a variety of sources to identify and resolve problems or issues.
• Requires strong attention to detail and accuracy.
• Experience entering and retrieving data using a computerized record system.
• Experience composing and proofreading business correspondence.
• Experience using Microsoft Excel, Word, Teams, and Outlook.
• Monitoring record systems to identify and correct errors
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
• Experience interacting with individuals from varying cultural and socio-economic backgrounds in stressful situations
• Must be able to work autonomously and within teams while gaining extensive knowledge of program procedures and guidelines.

Skill - Required / Desired - Amount of Experience

Requires excellent communication and customer services skills and experience. - Required - 1 Years

Notes:

Onsite

This position will start out as 15-25 hours per week over the first couple of weeks and will increase to 35 hours per week.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status