Technical Project / Technology Delivery Manager

BCforward; Charlotte (NC); On-site; USD 73,000 - 98,000; Full time

Job summary

BCforward is seeking a Technical Project / Technology Delivery Manager to support Enterprise Voice Change and Deployment within the HELM program and remediate vulnerabilities. The role requires coordinating multi-team implementations and driving timely, high-quality outcomes in a telecom voice environment.

The position emphasizes change management, technology delivery, and strong collaboration with stakeholders.

Qualifications

• Requires strong communication and facilitation skills with senior leaders.
• 5+ years of experience in technology delivery, governance, change management, and project delivery.
• Willingness to work evenings and weekends based on project schedules.
• Experience coordinating multi-team implementations in telecom voice environments.

Responsibilities

• Coordinate technology implementations, upgrades, and recoveries using Enterprise Change tools.
• Align resources across multiple lines of business with matrix leadership.
• Balance stakeholder expectations with schedules and milestones for technical solutions.
• Identify risks early and drive mitigation actions to protect scope and timeline.
• Provide concise progress updates to leadership and stakeholders.
• Ensure accurate inventory detail updates and systems of record.

Skills

Telecom knowledge

Communication skills

Stakeholder management

Adaptive learning

Education

Bachelor’s degree in Telecommunications or CS

Tools

MS Office Suite

Job description

Job Title: Technical Project / Technology Delivery Manager

Location: Charlotte, NC / Richmond, VA / Jacksonville, FL Onsite required.

Duration: Contract - 12 months

Pay Range: $62.09/hr (W2)

Job ID: 410231

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Technical Project / Technology Delivery Manager to join our dynamic team supporting Enterprise Voice Change and Deployment within the HELM program to remediate vulnerabilities. The ideal candidate will have strong experience in change management, technology delivery, and telecom voice environments, and a proven ability to coordinate multi-team implementations and drive timely, high-quality outcomes.

Responsibilities

• Coordinate technology implementations, upgrades, conversions, and recovery using Enterprise Change tools and guidelines.
• Manage and align resources across multiple lines of business with matrix leadership responsibilities.
• Balance stakeholder engagement, technical requirements, schedules, and milestone delivery for technical solutions.
• Define problems, evaluate options, and plan effective solutions with proactive risk mitigation.
• Identify and address risks before they impact scope, schedule, or resources, and drive mitigation actions.
• Present concise progress updates, surface issues, and recommend solutions to leadership and stakeholders.
• Set and manage expectations with management, team members, and stakeholders throughout the project lifecycle.
• Adjust to changing priorities and reallocate resources to optimize outcomes across concurrent initiatives.
• Work independently and collaboratively within a team-oriented environment.
• Maintain systems of record and ensure accurate inventory detail updates.

Required Skills & Qualifications

• Foundational understanding of telecom deliverables and enterprise voice technologies such as Cisco, IPC, and NICE.
• Excellent communication, interpersonal, and facilitation skills, including presenting to senior leaders.
• Adaptive learning capability to adopt new systems and processes quickly.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, OneNote, and Teams.
• Bachelor's degree in Telecommunications, Computer Science, or a related field, or equivalent experience.
• 5+ years of relevant experience spanning technology delivery, governance, change management, and project delivery.
• Ability to occasionally work evenings and weekends based on project schedules.

Preferred Skills

• Experience with BMC Remedy Tools for Change Management.
• ServiceNow experience.
• Network knowledge in IP management and DHCP addressing.

Why BCforward?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.