Senior Cisco Unified Communications Voice Engineer

BCforward; Charlotte (NC); On-site; USD 83,000 - 112,000; Full time

Job summary

BCforward in Charlotte, NC is seeking a Senior Cisco Unified Communications / Voice Engineer for a 12-month contract onsite. The role requires extensive enterprise voice engineering across Cisco UC platforms and delivering resilient, compliant voice, video, and meeting solutions globally.

You will design dial plans, manage CUCM and Unity Connection, automate provisioning, lead upgrades, and coordinate with network, security, and collaboration teams while ensuring security and regulatory

Qualifications

• 10+ years supporting Cisco Unified Communications environments.
• Expertise with CUCM, Cisco Unity Connection, SIP, and VoIP technologies.
• PSTN connectivity and large-scale enterprise voice administration.
• Hands-on troubleshooting of call routing, dial plans, and SIP call flows.
• Strong understanding of SIP, H.323, Google Cloud Platform, CUBE, voice gateways and SBCs.
• Experience with change, incident, problem, and risk management processes.
• Working knowledge of Linux and Windows server environments.
• Experience with REST APIs and platform integrations.
• Strong written and verbal communication skills and ability to support high availability production environments.

Responsibilities

• Engineer and support Cisco Unified Communications platforms including CUCM, Unity Connection, and SIP infrastructure.
• Design, implement, and maintain global dial plans and voice routing policies.
• Develop and maintain automation for provisioning, inventory, compliance reporting, and operational workflows.
• Lead lifecycle activities including upgrades, migrations, patching, and technology refresh.
• Partner with network, security, infrastructure, and collaboration teams to deliver integrated solutions.
• Drive problem management and perform root cause analysis for complex voice issues.
• Participate in architecture reviews and strategic voice transformation initiatives.
• Manage vendors and coordinate escalation of critical incidents.
• Create and maintain engineering documentation, standards, automation frameworks, and runbooks.
• Implement monitoring, alerting, and reporting to improve availability and performance.
• Support integrations with Microsoft Teams, SIP providers, conferencing platforms, contact centers, and cloud services.
• Ensure compliance with security, audit, risk, and regulatory requirements.

Skills

Cisco Unified Communications

CUCM

Cisco Unity Connection

SIP

VoIP

PSTN

Session management

Voice administration

Call routing

Dial plans

SIP call flows

H.323

Google Cloud Platform

CUBE

Voice gateways

Session Border Controllers

ITIL processes

Linux

Windows Server

REST APIs

Platform integrations

Communication skills

High availability

Education

Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience

Tools

Cisco AXL

RIS

Serviceability APIs

SOAP/REST interfaces

Job description

Job Title: Senior Cisco Unified Communications / Voice Engineer

Location: Charlotte, NC (Onsite Required)

Duration: Contract – 12 months

Pay Range: $70.23/hr (W2)

Job ID: 410387

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Senior Cisco Unified Communications / Voice Engineer to join our dynamic team. The ideal candidate will have strong experience in enterprise voice and collaboration engineering across Cisco Unified Communications platforms and a proven ability to deliver resilient, compliant, and scalable voice, video, and meeting solutions globally.

Responsibilities:

• Engineer and support Cisco Unified Communications platforms including CUCM, Unity Connection, and SIP infrastructure.

• Design, implement, and maintain global dial plans and voice routing policies.

• Develop and maintain automation for provisioning, inventory, compliance reporting, and operational workflows.

• Lead lifecycle activities including upgrades, migrations, patching, and technology refresh.

• Partner with network, security, infrastructure, and collaboration teams to deliver integrated solutions.

• Drive problem management and perform root cause analysis for complex voice issues.

• Participate in architecture reviews and strategic voice transformation initiatives.

• Manage vendors and coordinate escalation of critical incidents.

• Create and maintain engineering documentation, standards, automation frameworks, and runbooks.

• Implement monitoring, alerting, and reporting to improve availability and performance.

• Support integrations with Microsoft Teams, SIP providers, conferencing platforms, contact centers, and cloud services.

• Ensure compliance with security, audit, risk, and regulatory requirements.

Required Skills & Qualifications:

• 10 years supporting Cisco Unified Communications environments.

• Expertise with CUCM, Cisco Unity Connection, SIP, and VoIP technologies.

• PSTN connectivity, session management, and large-scale enterprise voice administration.

• Hands-on troubleshooting of call routing, dial plans, and SIP call flows.

• Strong understanding of SIP, H.323, MGoogle Cloud Platform, CUBE, voice gateways, and Session Border Controllers.

• Experience with change, incident, problem, and risk management processes.

• Working knowledge of Linux and Windows server environments.

• Experience with REST APIs and platform integrations.

• Strong written and verbal communication skills. Ability to support high availability production environments.

Preferred Skills:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.

• Automation with Python, PowerShell, Ansible, or similar technologies.

• Experience with Cisco AXL, RIS, and Serviceability APIs, and SOAP/REST interfaces.

• Automation workflows for user provisioning, phone deployments, compliance reporting, inventory reconciliation, and license management.

• Experience with Microsoft Teams Phone and Direct Routing.

• Experience with Cisco Webex Calling or Webex Suite and cloud collaboration technologies.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.

• Opportunities for growth with global clients.

• A supportive, inclusive culture that values innovation and people.

• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.