Technical Project Manager II: Customer Success & Integration

Akamai Technologies, Inc.; Honolulu (HI); On-site; USD 101,000 - 181,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Technical Project Manager II in a professional services context to guide customers from pre-sales through integration and performance, acting as an end-to-end trusted advisor and building technical solutions across Akamai security, media, and performance platforms.

You will lead the integrated account team, advocate best practices, manage multiple priorities, and foster long-lasting customer relationships while delivering high quality service.

Qualifications

• 5 years of relevant experience in IT or a similar role.
• Bachelor's degree in Computer Science or related field or equivalent.
• Experience managing and delivering technical customer projects.
• Understanding of network, web performance, and security technologies.
• Ability to manage multiple priorities.
• Strong communication and relationship-building with customers.

Responsibilities

• Advocate best practices during product implementation and relay customer feedback to Product.
• Serve as central contact for customers and lead the integrated account team.
• Partner with the business to review integration efficiency and ensure high quality service.
• Identify service enhancements and problems to improve service quality.
• Communicate with customers and partners to share information and deliverables.

Skills

Customer-facing

Project management

Technical communication

Prioritization

Education

Bachelor's degree in Computer Science or related field

Job description

Akamai Technologies, Inc. is seeking a Technical Project Manager II in a professional services context to guide customers from pre-sales through integration and performance, acting as an end-to-end trusted advisor and building technical solutions across Akamai security, media, and performance platforms.

You will lead the integrated account team, advocate best practices, manage multiple priorities, and foster long-lasting customer relationships while delivering high quality service.