Senior Technical Project Manager - Customer Success

Akamai Technologies, Inc.; Juneau (AK); On-site; USD 101,000 - 181,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Technical Project Manager II to deliver end-to-end support for Akamai security, media, and performance solutions to global clients.

You will act as a trusted advisor from pre-sales to integration, managing customer engagements and building technical solutions. As a central contact for customers, you will lead an integrated account team, advocate best practices, and ensure efficient, high-quality service while collaborating with product teams and partners to

Qualifications

• 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field or its equivalent.
• Experience in a customer-facing role within the information technology industry
• Experience delivering technical customer projects successfully
• Understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies
• Ability to manage multiple priorities
• Strong communication skills and ability to build trusting relationships with customers across various levels

Responsibilities

• Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

Skills

Customer-facing experience

Project management

Network/web performance

Security architectures

Communication

Multi-priority management

Education

Bachelor's degree in Computer Science or related field

Job description

Akamai Technologies, Inc. is seeking a Technical Project Manager II to deliver end-to-end support for Akamai security, media, and performance solutions to global clients.

You will act as a trusted advisor from pre-sales to integration, managing customer engagements and building technical solutions. As a central contact for customers, you will lead an integrated account team, advocate best practices, and ensure efficient, high-quality service while collaborating with product teams and partners to