Technical Project Manager II - Customer-Facing Solutions

Akamai Technologies, Inc.; Pierre (SD); On-site; USD 101,000 - 181,000; Full time

Benefits offered by this job

Healthcare benefits

401K savings plan

Parental leave

Employee Assistance Program

Vacation (PTO)

Job summary

Akamai Technologies is seeking a Technical Project Manager II to drive end-to-end customer engagements across our security, media and performance platforms. You will manage pre-sales through integration, building trusted advisor relationships with customers in multiple industries.

You will advocate best practices, coordinate the integrated account team, ensure high quality service, and identify improvements. Strong communication and ability to manage multiple priorities are essential.

Qualifications

• 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field or its equivalent.
• Demonstrate experience in a customer-facing role within the information technology industry.
• Show some experience of managing and delivering technical customer projects successfully.
• Show understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies.
• Demonstrate experience in managing multiple priorities.
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels.

Responsibilities

• Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

Skills

Customer-facing experience

Project management

Networking knowledge

Education

Bachelor's degree in Computer Science or related field

Job description

Akamai Technologies is seeking a Technical Project Manager II to drive end-to-end customer engagements across our security, media and performance platforms. You will manage pre-sales through integration, building trusted advisor relationships with customers in multiple industries.

You will advocate best practices, coordinate the integrated account team, ensure high quality service, and identify improvements. Strong communication and ability to manage multiple priorities are essential.