Technical Project Manager II — Customer Success & Delivery

Akamai Technologies, Inc.; Salt Lake City (UT); On-site; USD 101,000 - 181,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Paid time off

Sick time

Parental leave

Employee assistance program

Job summary

Akamai Technologies, Inc. invites experienced Technical Project Manager II to join its Professional Services team.

You will act as end-to-end trusted advisor, manage customer engagements across pre-sales through integration and performance, and build technical solutions while fostering strong relationships across industries. The role emphasizes advocating best practices, leading integrated account teams, ensuring smooth integration, identifying service enhancements, and clear communication with

Qualifications

• 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field or its equivalent.
• Demonstrate experience in a customer-facing role within the information technology industry.
• Show some experience of managing and delivering technical customer projects successfully.
• Show understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies.
• Demonstrate experience in managing multiple priorities.
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels.

Responsibilities

• Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

Skills

Customer-facing

Project management

Communication skills

Prioritization

Education

Bachelor's degree in Computer Science or related field

Job description

Akamai Technologies, Inc. invites experienced Technical Project Manager II to join its Professional Services team.

You will act as end-to-end trusted advisor, manage customer engagements across pre-sales through integration and performance, and build technical solutions while fostering strong relationships across industries. The role emphasizes advocating best practices, leading integrated account teams, ensuring smooth integration, identifying service enhancements, and clear communication with