Technical Project Coordinator

The Reynolds and Reynolds Company; Dayton (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with up to 6% matching

Paid vacation and holidays

Referral bonuses

Professional development and training

Job summary

The Reynolds and Reynolds Company in Dayton, Ohio, is looking for a Technical Project Coordinator to manage small to mid-sized IT infrastructure projects. This position focuses on client communication and collaboration with internal teams, ensuring project success from initiation through completion.

The ideal candidate will have 1–3 years of relevant experience and strong communication skills. Benefits include a hybrid work schedule, medical coverage, and career development opportunities.

Qualifications

• 1–3 years of project coordination or IT coordination experience.
• Excellent written and verbal communication skills.
• Ability to explain technical information in clear terms.
• Experience working with engineering and technical support teams.
• Familiarity with ticketing systems.

Responsibilities

• Serve as the main point of contact for clients from project initiation to completion.
• Assess and initiate project requests from various stakeholders.
• Coordinate project details with internal teams.
• Manage ISP services and IT hardware procurement.
• Track project progress and maintain documentation.
• Schedule engineering work and meetings.
• Identify and communicate potential risks to management.
• Maintain a balanced workload of ~30 open tickets.

Skills

Project coordination

Communication skills

Technical explanation for clients

Cross-functional collaboration

Tools

Ticketing systems

Project management tools

Job description

Position Description

The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full‑scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server‑related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets.

Key Responsibilities

• Serve as the main point of contact for clients from project initiation through completion.
• Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.
• Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.
• Manage procurement processes for ISP services and IT hardware components.
• Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.
• Schedule engineer work, installations, and customer meetings as needed.
• Identify and communicate potential risks, delays, or escalations to management.
• Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Requirements

• 1–3 years of project coordination, IT coordination, or client‑facing operational experience.
• Excellent written and verbal communication skills.
• Ability to explain technical information in clear, client‑friendly terms.
• Experience working cross‑functionally with engineering, purchasing, or technical support teams.
• Familiarity with ticketing systems or project management tools.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family.

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work‑from‑home up to two days per week.

Company Perks

• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility Amenities

• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal opportunity employer.