Technical Project Coordinator

Jobtailor

United States

On-site

USD 85,000 - 110,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced Project Manager to lead complex client projects within a managed services environment. You will coordinate onboarding activities, onboarding milestones, and IT service implementations across Service Desk, Field Services, and Engineering teams.

Ideal candidates have 3+ years in project management, strong communication skills, and hands-on experience with tools such as Smartsheet, Wrike, Autotask, Halo, and Jira.

Qualifications

Bachelor’s degree in Business Administration or related field.
Minimum 3 years of project management experience.
Experience with technical project management (HaaS, SaaS, IT services).
Experience in customer service, customer success, implementation, or PM environments.
Experience with ticketing/PM tools (Autotask, Halo, Jira).
Proficiency with Microsoft Office and Google Suite.
Excellent written and verbal communication with empathetic approach.
Strong organizational and multitasking abilities.
Experience with MSP environments preferred.

Responsibilities

Manage technical projects including onboarding, phishing campaigns, email signature implementations, SharePoint migrations, and IT services installations.
Drive project activities with Service Desk, Field Services, and Engineering.
Coordinate tasks to meet timeframes and ensure procurement progress.
Schedule field engineers for onsite activities (site surveys, hardware installations).
Validate orders for internet/services requiring provisioning.
Define projects, plan work, set dates, and track milestones.
Coordinate resources to meet project requirements.
Maintain frequent communication about milestones and timelines.
Anticipate customer needs and address issues proactively.
Ensure timely and successful project delivery delivering business value.
Maintain customer satisfaction by removing roadblocks and coordinating with teams.
Develop customer-facing documentation describing milestones and timelines.
Generate meeting recaps and maintain high communication standards.
Recommend process improvements to reduce delivery time.
Maintain customer information in Autotask, IT Glue, Datto, Salesforce, and applicable systems.

Skills

Project Management Experience

Technical Project Management

Customer Service Skills

Strong Communication

Time Management

Multitasking

Onboarding Experience

MS Office Proficiency

Google Workspace Proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

Smartsheet

Wrike

Autotask

Halo

Jira

Job description

Manage technical projects including customer onboarding, phishing campaigns, email signature implementations, SharePoint migrations, and internet installations
Drive project activities with Service Desk, Field Services, and Engineering departments
Coordinate tasks to ensure completion within expected timeframes
Ensure procurement is progressing as expected
Schedule field engineers for onsite activities such as site surveys and hardware installations
Validate orders for internet and other services requiring provisioning
Define projects, plan work, set dates, and track milestones for assigned customers
Coordinate Cortavo resources to accomplish project requirements
Maintain frequent verbal and written communication about project milestones and timelines
Anticipate customer needs and proactively address issues throughout the project
Ensure timely and successful project delivery so customers realize business value
Maintain customer satisfaction by engaging other teams and removing roadblocks
Develop customer-facing documentation describing project milestones and timelines
Generate meeting recaps and maintain a high level of communication
Recommend process and communication improvements to reduce delivery time and improve customer satisfaction
Maintain current customer information records in Autotask, IT Glue, Datto, Salesforce, and applicable systems

Requirements

Bachelor’s degree in Business Administration or related field
Minimum 3 years of project management experience
Experience with technical project management, including HaaS, SaaS, and IT services
Experience in a customer service, customer success, implementation, or project management environment
Experience with project management tools such as Smartsheet and Wrike
Experience with ticketing systems such as Autotask, Halo, and Jira
Proficiency in Microsoft Office Suite and Microsoft Teams
Proficiency in Google Suite, particularly Gmail and Google Docs
Strong written and verbal communication skills with an empathetic customer service approach
Excellent organizational, time management, and multitasking capabilities
Technical and/or complex project management experience involving more than 50 onboarding steps preferred
Managed Service Provider experience preferred
Familiarity with IT hardware, software, and managed services technology preferred
Familiarity with tools and technologies commonly used by small businesses preferred

Core Competencies

Demonstrates expertise in managing technical projects, ensuring timely delivery and customer satisfaction through effective communication and coordination. Proficient in utilizing project management tools and maintaining detailed documentation to track project milestones and customer needs.

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