Project Manager

Jobtailor; Boone (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Boone, NC is seeking a proactive Project Manager to lead client implementations from contract signing to final delivery. You will coordinate with Sales, Deployment, Inventory, Development, and Support to align goals, create project issues with clear deadlines, and monitor progress through regular updates.

The ideal candidate has a two-year degree or equivalent, superb communication and organizational skills, and the ability to manage multiple priorities.

Qualifications

• Two-year degree or equivalent and relevant experience.
• Strong planning and project management skills.
• Excellent written and oral communication required.
• Proven ability to manage timelines and deliverables.
• PMP certification a plus.

Responsibilities

• Organize introductory meetings with Sales Executive and customer after contract and deposit.
• Coordinate with customer accounts to define goals and objectives.
• Create and assign project issues with clear goals and target dates.
• Monitor issues with regular updates and escalations as needed.
• Schedule and coordinate customer meetings with clear agendas and action items.
• Coordinate with Deployment and Inventory to prepare equipment for shipment.
• Document customer requirements for future product enhancements.
• Prepare estimates and specifications with Development and Sales per policy.
• Manage timelines for commitments and keep customers informed.
• Oversee phased rollouts for multi-store sites with on-site visits.
• Create project plans aligning with customer expectations.
• Schedule onsite and remote resources to meet the schedule.
• Report weekly on installation schedules to minimize conflicts.
• Conduct post-implementation reviews with customers before closing.

Skills

Planning

Project Management

Communication Skills

Organizational Skills

Timeline Management

Multiple Priorities

Self-Motivated

Self-Starter

Flexibility

Education

Two-year degree or equivalent

PMP Certification

Business or IT courses

Tools

ECRS Support Desk

Job description

• Organize introductory meetings with the Sales Executive and customer to understand and review the project once a signed contract and deposit are received.
• Work with assigned customer accounts to determine goals and objectives.
• Create and assign project issues with clear goals and associated target dates for each implementation task.
• These issues must be monitored and updated on a regular basis providing pressure and/or information as needed.
• Create ECRS Support Desk issues as needed and monitor communication and updates until resolved during the installation process.
• Schedule and coordinate meetings with the customers on a regular basis.
• Each meeting will require an agenda outlining the topics to be discussed as well as detailed action steps captured during the meeting and communicated prior to ending the meeting.
• Work with the Deployment and Inventory departments to ensure that the equipment is pulled and staged in accordance with customer’s requirements prior to shipment.
• Assist with documenting specific customer requirements when new product enhancements are required.
• Work with the Development and Sales teams to prepare estimates and specifications following the Contractual Commitment Corporate Policy.
• Manage timelines for contractual commitments and keeps customer informed.
• Manage phased rollouts for multi-store sites that require multiple on-site visits for installation and training.
• Create projects plans in conjunction with Customer expectations.
• Schedule onsite and/or remote resources to meet the implementation schedule.
• Update and report on project installation schedules on a weekly basis to reduce resource conflicts.
• Conduct post-implementation project summary meetings with customers to review the process, project results, and customer satisfaction level with the project execution prior to closing each project.

Requirements

• Two-year degree or equivalent prior experience.
• Business or IT courses are a plus.
• PMP Certification a plus.
• Planning and project management experience.
• Self-starter / self-motivated.
• Excellent oral and written communication skills.
• Extremely strong organizational skills.
• Strong understanding of timeline commitments and deliverables.
• Strong personal desire to produce high quality work.
• Ability to manage multiple priorities with the flexibility to meet changing needs.

Core Competencies

Demonstrates strong project management capabilities, including planning, scheduling, and coordinating resources to meet customer expectations and contractual commitments. Proficient in communication and organization to ensure successful project execution and customer satisfaction.

Highest-signal resume keywords

• Project Management Experience
• PMP Certification
• Excellent Communication Skills
• Strong Organizational Skills
• Ability to Manage Multiple Priorities

ATS Optimization Keywords

Hard Skills

• Project Planning
• Timeline Management
• Issue Tracking
• Customer Requirement Documentation
• Meeting Coordination

Soft Skills

• Self-Starter
• Self-Motivated
• Flexibility

Certifications & Qualifications

• PMP Certification

Industry Keywords

• Contractual Commitment
• Project Execution
• Customer Satisfaction
• Multi-Store Site Management

Tools & Technologies

• ECRS Support Desk