Senior Project Manager

Jobtailor; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking an experienced Project Manager to drive end-to-end delivery of customer projects in a fast-paced SaaS environment. You will coordinate cross-functional teams, manage stakeholders, and ensure projects meet scope, timelines, and budget expectations.

You will lead governance, shape delivery plans, and maintain a focus on business value, growth, and renewal. The role emphasizes collaboration, learning, and scalable processes across the US market.

Qualifications

• Minimum 5+ years of experience in project management, consulting, SaaS delivery, implementation, or client-facing delivery roles.
• Proven experience leading end-to-end customer projects, ideally involving implementation, enablement, technical setup, or complex stakeholder groups.
• Experience managing multiple projects or workstreams at once, with the ability to prioritize effectively and maintain momentum across competing demands.
• Confident leading customer discussions, workshops, and governance meetings, including with senior stakeholders and decision-makers.
• Strong stakeholder management skills, with the ability to build trust, challenge constructively, and guide customers through ambiguity or change.
• Excellent organizational skills and the ability to bring clarity, structure, and pace to complex or fast-moving projects.
• Strong business acumen and a clear understanding of how project outcomes tie to customer value, adoption, renewal, and growth.
• Comfortable managing risk, scope, dependencies, timelines, and budgets, while knowing when and how to escalate.

Responsibilities

• Deliver a portfolio of customer projects across different products, industries, markets, and levels of complexity.
• Lead complex projects end-to-end, from kick-off through launch and enablement, coordinating internal delivery teams, customer stakeholders, and senior decision-makers.
• Own clear project scoping, alignment, and governance, ensuring expectations are set, approved, and actively managed across internal and external stakeholders.
• Shape project plans, delivery approaches, and success criteria, balancing customer goals, commercial priorities, creative ambition, and technical feasibility.
• Track progress, manage risks, dependencies, budgets, timelines, and resourcing needs, defining clear escalation paths when plans deviate.
• Run day-to-day delivery management, removing blockers and keeping teams aligned, focused, and moving forward in a fast-paced working environment.

Skills

Project Management

Stakeholder Management

Risk Management

Customer Engagement

SaaS Delivery

Tools

Project Management Tools

Collaboration Software

SaaS Platforms

Technical Integration Systems

Job description

• Deliver a portfolio of customer projects across different products, industries, markets, and levels of complexity.
• Lead complex projects end-to-end, from kick-off through launch and enablement, coordinating internal delivery teams, customer stakeholders, and senior decision-makers.
• Own clear project scoping, alignment, and governance, ensuring expectations are set, approved, and actively managed across internal and external stakeholders.
• Shape project plans, delivery approaches, and success criteria, balancing customer goals, commercial priorities, creative ambition, and technical feasibility.
• Track progress, manage risks, dependencies, budgets, timelines, and resourcing needs, defining clear escalation paths when plans deviate.
• Run day-to-day delivery management, removing blockers and keeping teams aligned, focused, and moving forward in a fast-paced working environment.
• Lead customer conversations with confidence, including senior and executive-level stakeholders, adapting your style to diverse audiences and levels of complexity.
• Act as a trusted delivery partner for customers, helping them make decisions, navigate trade-offs, and stay focused on outcomes and long-term value.
• Onboard new customers and ensure they are set up for long-term success, playing a critical role in expanding Attensi’s position in the US and global markets.
• Coordinate project implementation and technical setup in partnership with internal specialists and customer technical contacts.
• Develop a strong understanding of how systems integrate and how technical decisions impact delivery, risk, scalability, and customer experience.
• Contribute ideas and initiatives to improve Attensi’s project management workflows, governance, tools, and ways of working.
• Support and mentor newer project managers, sharing best practice and helping raise the overall standard of delivery across the team.
• Take ownership beyond individual projects by identifying patterns, improving processes, and helping the team deliver more consistently as we grow.

Requirements

• Minimum 5+ years of experience in project management, consulting, SaaS delivery, implementation, or client-facing delivery roles.
• Proven experience leading end-to-end customer projects, ideally involving implementation, enablement, technical setup, or complex stakeholder groups.
• Experience managing multiple projects or workstreams at once, with the ability to prioritize effectively and maintain momentum across competing demands.
• Confident leading customer discussions, workshops, and governance meetings, including with senior stakeholders and decision-makers.
• Strong stakeholder management skills, with the ability to build trust, challenge constructively, and guide customers through ambiguity or change.
• Excellent organizational skills and the ability to bring clarity, structure, and pace to complex or fast-moving projects.
• Strong business acumen and a clear understanding of how project outcomes tie to customer value, adoption, renewal, and growth.
• Comfortable managing risk, scope, dependencies, timelines, and budgets, while knowing when and how to escalat
• Technologically curious and digitally savvy, with a genuine interest in how systems work, integrate, and scale.
• Comfortable asking questions, scoping technical needs, and collaborating with technical experts without needing deep IT expertise.
• Curious and open-minded about emerging technologies, including AI, with an interest in exploring how they can enhance learning, delivery, and customer impact.
• Creative, collaborative, and self-starting, with a strong sense of ownership, accountability, and follow-through.
• Calm and solutions-focused under pressure, with the confidence to make decisions and keep teams moving.
• Motivated by growth and continuous learning—for yourself, your teammates, and the learners who engage with our training solutions.
• Experience mentoring, coaching, or informally supporting other project managers would be a strong advantage.
• Spanish language capability would be a plus.

Core Competencies

Demonstrates extensive project management expertise, leading end-to-end customer projects while effectively managing stakeholder relationships, risks, and resources. Possesses strong organizational skills and a keen understanding of how project outcomes drive customer value and growth.

Highest-signal resume keywords

• Project Management
• Stakeholder Management
• Risk Management
• Customer Engagement
• SaaS Delivery

ATS Optimization Keywords

Hard Skills

• Project Scoping
• Implementation
• Technical Setup
• Budget Management
• Timeline Management
• Dependency Management
• Governance
• Agile Methodologies
• Process Improvement
• Data Analysis

Soft Skills

• Leadership
• Communication
• Collaboration
• Problem-Solving
• Adaptability

Industry Keywords

• Customer Projects
• Stakeholder Groups
• Fast-Paced Environment
• Emerging Technologies
• AI Integration

Tools & Technologies

• Project Management Tools
• Collaboration Software
• SaaS Platforms
• Technical Integration Systems