Technical Program Manager, Quality & Reliability

Harvey; California (MO); On-site; USD 200,000 - 275,000; Full time

Job summary

Harvey is seeking a Technical Program Manager, Quality and Reliability to own product quality across engineering, product, and operations. You will lead release management end-to-end, enforce safety standards, and drive improvements in test coverage, observability, and incident response.

You will partner with cross-functional teams, balance rapid growth with reliability, and own the lifecycle of incident management and post-incident reviews.

Qualifications

• 5+ years in technical program management or release management in SaaS or fast-moving tech companies.
• Experience as Software QA or Test Engineer, preferably with SaaS products.
• Strong understanding of CI/CD, release cycles, and infrastructure planning.
• Experience partnering with engineering and product leadership to achieve cross-team quality goals.
• Excellent communication, able to distill complexity for technical and non-technical audiences.
• Track record of building scalable systems and processes for growth.
• Bachelor's degree in CS/Engineering or related field.

Responsibilities

• Own release management end-to-end across teams to ensure on-time, high-quality product releases.
• Introduce and enforce change safety standards, risk assessments, rollback procedures, feature flags, and bug bashes to reduce regressions.
• Lead reliability initiatives to improve test coverage, observability, and incident response readiness.
• Define, measure, and report reliability metrics and drive accountability for improvements.
• Identify gaps in release, testing, monitoring, and incident response and create improvement plans with owners and timelines.
• Triage and resolve customer-reported issues with Product and User Operations, ensuring follow-up and continuous improvements.
• Oversee incident management lifecycle: post-incident reviews, root causes, and corrective actions tracked to completion.
• Oversee vendor reliability and SLA compliance with performance monitoring and escalations.

Skills

Technical program management

Release management

QA testing

CI/CD

Cross-functional collaboration

Communication

Problem solving

Adaptability

Education

Bachelor's degree in Computer Science or Engineering

Tools

PagerDuty

Datadog

Prometheus

Grafana

Playwright

Cypress

Selenium

Incident.io

Job description

Harvey is seeking a Technical Program Manager, Quality and Reliability to own product quality across engineering, product, and operations. You will lead release management end-to-end, enforce safety standards, and drive improvements in test coverage, observability, and incident response.

You will partner with cross-functional teams, balance rapid growth with reliability, and own the lifecycle of incident management and post-incident reviews.