Technical Program Manager, Developer Platform

Harvey; California (MO); On-site; USD 200,000 - 275,000; Full time

Job summary

Harvey is seeking a Technical Program Manager, Quality and Reliability to own product quality across engineering, product, and operations. You will lead release management end-to-end, enforce safety standards, and drive improvements in test coverage, observability, and incident response.

You will partner with cross-functional teams, balance rapid growth with reliability, and own the lifecycle of incident management and post-incident reviews.

Qualifications

• 5+ years in technical program management or release management in SaaS or fast-moving tech companies.
• Experience as Software QA or Test Engineer, preferably with SaaS products.
• Strong understanding of CI/CD, release cycles, and infrastructure planning.
• Experience partnering with engineering and product leadership to achieve cross-team quality goals.
• Excellent communication, able to distill complexity for technical and non-technical audiences.
• Track record of building scalable systems and processes for growth.
• Bachelor's degree in CS/Engineering or related field.

Responsibilities

• Own release management end-to-end across teams to ensure on-time, high-quality product releases.
• Introduce and enforce change safety standards, risk assessments, rollback procedures, feature flags, and bug bashes to reduce regressions.
• Lead reliability initiatives to improve test coverage, observability, and incident response readiness.
• Define, measure, and report reliability metrics and drive accountability for improvements.
• Identify gaps in release, testing, monitoring, and incident response and create improvement plans with owners and timelines.
• Triage and resolve customer-reported issues with Product and User Operations, ensuring follow-up and continuous improvements.
• Oversee incident management lifecycle: post-incident reviews, root causes, and corrective actions tracked to completion.
• Oversee vendor reliability and SLA compliance with performance monitoring and escalations.

Skills

Technical program management

Release management

QA testing

CI/CD

Cross-functional collaboration

Communication

Problem solving

Adaptability

Education

Bachelor's degree in Computer Science or Engineering

Tools

PagerDuty

Datadog

Prometheus

Grafana

Playwright

Cypress

Selenium

Incident.io

Job description

Why Harvey

At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we're just getting started.

Role Overview

We are looking for a Technical Program Manager, Quality and Reliability to champion cross-functional initiatives that enhance the quality, reliability, and operational excellence at Harvey. You will be the ultimate owner of Harvey's product quality. You will collaborate closely with Engineering, Product, and Operation teams to identify and address critical gaps in test coverage, release safety, incident management, and system observability. You will discover reliability risks and partner with Platform teams to drive broad improvements, focusing on building repeatable, scalable reliability guardrails as Harvey navigates hyper-growth.

What You'll Do

• Own release management end-to-end, ensuring on-time, high-quality product releases through coordination across all teams in a fast-paced environment.
• Introduce and enforce change safety standards, such as risk assessments, rollback procedures, feature flag, and bug bashes to reduce regressions and customer impact.
• Lead horizontal reliability initiatives focused on improving test coverage, observability, and incident response readiness.
• Define, measure, and report on reliability metrics (e.g. change failure rate, MTTR, SLI), and drive accountability for sustained improvement.
• Identify systemic gaps in release processes, testing, monitoring, and incident response; convert findings into structured improvement plans with clear owners and timelines.
• Drive rapid triage and resolution of customer-reported issues in partnership with Product and User Operations, ensuring timely followup and continuous improvements.
• Own and improve the incident management lifecycle: Facilitate rigorous post-incident reviews, ensuring root causes are identified and corrective and preventative actions are tracked to completion..
• Oversee vendor reliability and SLA compliance, including performance monitoring, incident escalation, and periodic business reviews.

What You Have

• 5+ years of experience in technical program management or release management, ideally within SaaS or fast-moving tech companies
• Prior Experience working as Software QA or Test Engineer, preferably with SaaS products.
• Strong understanding of engineering workflows, including CI/CD, release cycles, and infrastructure planning.
• Experience partnering with engineering and product leadership to achieve cross-team quality and reliability objectives.
• Excellent communication skills—you can distill complexity into clarity for both technical and non-technical audiences.
• A track record of building systems and processes that scale with growth.
• Comfort in ambiguity and eagerness to build structure where there is none.
• Bachelor's degree in Computer Science, Engineering, or related technical field.

Bonus Points

• Familiarity with incident management tooling (PagerDuty, Incident.io), monitoring stacks (Datadog, Prometheus, Grafana), and test automation frameworks (Playwright, Cypress, Selenium)

Compensation

$200,00 - $275,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail]