Technical Program Manager, Outcomes & AI Resilience

Amazon Web Services (AWS); Seattle (WA); Presencial; USD 149.000 - 201.000; Jornada completa

Descripción de la vacante

Amazon Web Services, Inc. is seeking a Technical Program Manager to drive end-to-end delivery of complex cross-functional programs across incident detection, response, and escalation services.

You will partner with regional leaders and engineering teams to transform reactive processes into proactive AI-enabled systems. You will lead architecture discussions, balance competing priorities, and guide a fast-paced, global team toward scalable, measurable outcomes.

Formación

• 6+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Responsabilidades

• Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
• Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
• Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
• Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
• Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

Conocimientos

Technical program management

Engineering collaboration

Software development

Cross-functional leadership

Descripción del empleo

Amazon Web Services, Inc. is seeking a Technical Program Manager to drive end-to-end delivery of complex cross-functional programs across incident detection, response, and escalation services.

You will partner with regional leaders and engineering teams to transform reactive processes into proactive AI-enabled systems. You will lead architecture discussions, balance competing priorities, and guide a fast-paced, global team toward scalable, measurable outcomes.