Technical Program Manager - AI-Driven Customer Resilience

Amazon Web Services (AWS); Dallas (TX); Vor Ort; USD 149.000 - 201.000; Vollzeit

Benefits dieser Stelle

Health insurance

RSUs and stock-based compensation

401(k) matching

Paid time off

Parental leave

Zusammenfassung

Amazon Web Services, Inc. is seeking a Technical Program Manager for the CORE organization to drive cross-functional programs that unify incident detection, response and escalation services into a scalable AI-first operating model.

This role focuses on transforming reactive processes into proactive systems across four global regions, partnering with business leaders and builder teams to turn incidents into system improvements.

Qualifikationen

• 6+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Aufgaben

• Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
• Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
• Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
• Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
• Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

Kenntnisse

Technical program management

Engineering collaboration

Software development

Cross-functional leadership

Jobbeschreibung

Amazon Web Services, Inc. is seeking a Technical Program Manager for the CORE organization to drive cross-functional programs that unify incident detection, response and escalation services into a scalable AI-first operating model.

This role focuses on transforming reactive processes into proactive systems across four global regions, partnering with business leaders and builder teams to turn incidents into system improvements.