Senior TPM - AI-Driven Customer Resilience

Amazon Inc.; Dallas (TX); Presencial; USD 149.000 - 201.000; Jornada completa

Descripción de la vacante

Amazon Web Services, Inc. in Dallas seeks a Technical Program Manager III to lead cross-functional programs that unify incident detection, response, and escalation services into an AI-first operating model.

You will coordinate with regional leaders, engage with engineering, product, and operations teams, and drive scalable processes across four global regions. The role emphasizes end-to-end delivery, proactive risk management, and the transformation of a 300+ person organization toward

Formación

• 6+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsabilidades

• Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
• Partner with regional business leaders and engineering teams to define technical requirements and scalable mechanisms that transform reactive processes into proactive AI-enabled systems
• Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
• Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
• Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

Conocimientos

Technical product management

Engineering collaboration

Software development

Cross-functional leadership

Descripción del empleo

Amazon Web Services, Inc. in Dallas seeks a Technical Program Manager III to lead cross-functional programs that unify incident detection, response, and escalation services into an AI-first operating model.

You will coordinate with regional leaders, engage with engineering, product, and operations teams, and drive scalable processes across four global regions. The role emphasizes end-to-end delivery, proactive risk management, and the transformation of a 300+ person organization toward